Whitney Hunter: Customer Account Specialist

• Invoicing customer Accounts • Coordination with warehouse on inventory picking and order flow; Special focus on inventory management and fill rates. • Drive sales and growth for special accounts by reviewing in excel; Inventory on hand against open orders with consideration of promotional goals and current stock levels. • Inventory management; daily recap of inventory sum on hand and facilitation of inventory movement. • Management of Customer Accounts from ordering to invoicing, special focus on broadline distribution and EDI/ERP interface.

• Manage purchase orders from submission to delivery, including entry, quantity coordination against forecast, order deadlines and date changes, updates, on time shipping, fill rate, and follow up; Special focus on broad line distribution. • Built, implemented and operate improved inventory allocations tool for all Brew Dr. outgoing orders. Special focus on liquidation of ageing inventory and FIFO. • Utilization of Excel data analytics to summarize and analyze inventory data, in order to plan inventory production and shipping schedules for customer promotions and account development. • Facilitate private label launches for customer accounts. • Manage critical inventory in order to avoid waste and increase profits, totaling approximately $40k per quarter. • Act as a representative of the customer as well as a Brew Dr. stakeholder in order to resolve issue and conflicts for both parties. • Review customer compliance requirements with portfolio and logistics, eliminating approx. $50k in fees per year. • Item set-up and management in ERP and spec sheets. • Creation of SOP for chargebacks and fee reconciliation with recovery of over $100k for the company.

• Manage purchase orders, customer accounts and profiles in ERP; Verify pricing on all PO lines to ensure correct unit cost and invoicing, increasing profitability • Customer and item set-up and profile compliance in ERP and CRM. • Resolve discrepancies with daily production report to ensure that there are no errors in purchase order assembly entries, BOMs or REV changes against customer purchase orders. • Responsible for cost communication and resolution, with special consideration for discrepant invoices and purchase orders. • Manipulate and analyze open order and exception reports in Excel, reconciling past due shipments, pull-in and move-out requests, while updating production floor. • Assist in planning production allocation, i.e.: hours against shipping deadlines by assigning and adjusting work orders. • Creation and fine tuning of RMA 'returns' process involving all necessary departments and systems. Replenishment/Procurement

• Managed logistics between vendors, buyers, stores and warehouses. • Retail Operations • Ensured stores had correct inventory allocations and that they were delivered in a timely manner. • Supported buyers by solving delivery issues, performing administrative tasks, and preparing replenishment reports for time sensitive products. • Managed and adjusted contracts for pack/order changes with vendors, buying team and warehouses. • Coordinated new item set up procedures and verification of overseas contracts and compliance. • Performed merchandise updates, using v-lookup and Macros and uploading into ERP. • Prepared key planning, buying, and inventory reports.

• Developed client book to maximize sales potential. • Marketed directly to clients using online media, customized print, special gifting and account management. • Exceeded sales goals of over $3 million per year, attaining best in region twice. • Attended and hosted private events in order to develop an existing and new client base. • Coordinated shipping, invoices, repairs, manifests and inventory allocation. • Maintained orders for custom requests ranging from $3k-$60k. • Managed sales floor updates of inventory to comply with all corporate visual merchandise standards on a monthly basis.