William Adams: in Newport Beach, CA
William Adams
Newport Beach | United States
Skills
No information
Interests
Surfing
Saltwater fishing
& snowboarding
Industries
Fishing
Outdoor
Snow
Surf
Work experience
Anyone Home, Inc.
Training Manager | 04/2013 - 10/2014
-Created a training curriculum and customer service based call flow for single and multifamily leasing inquiries around Salesforce.com CRM software.
-Developed new ideas and training material to ensure quality assurance for call center
employees and new hires.
-Worked closely with call center supervisors to identify learning and development solutions.
-Conducted regular training classes and presentations in order to implement new customer
service and sales concepts for call center employees.
Melton International Tackle
Melton International Tackle | 05/2005 - 08/2009
-Ensured prompt and valuable service to over 100 customers daily by phone, email, and retail store interaction.
-Regularly conducted sales in Spanish and English based on my technical knowledge of saltwater fishing and tackle requirements.
-Concentrated sales and marketing towards the Central and South American demographic, including Mexico, Costa Rica, and Panama.
-Help to coordinate and manage events such as the Miami International Boat Show and Bisbee’s Fishing Tournaments.
-Responsibilities included proper inventory control, staff management, sales and marketing.