William Woodhull: Event Services Supervisor in Denver, CO

? Responsible for the successful coordination of the client, a/v team, external set-up teams, culinary department and Hyatt service staff. ? Propose additional product and services to client leading up to and during event to create upsell opportunities while increasing value and satisfaction. ? Provide excellent client services for small and large events ranging from $1,000 meetings to $200,000 galas, totaling $3.5-4 million per year. ? Interpret event orders to develop a successful plan for staffing, room set, and transition of stations to ensure a smooth and enjoyable event for up to 1,800 persons. ? Manage up to 100 Hyatt service staff and ensure they are informed of event details, enabling them to provide a valuable experience to all event attendees. ? Track and total all products and services on the day and deliver final bill to client.

? High volume food and beverage service in an upscale, rooftop style cocktail lounge. ? Frequent stop for business meetings and networking hours hosted by companies. ? Provide excellent guest satisfaction with utmost professionalism, attentiveness and efficient service. ? Frequently exceeded $2,000 in sales/80+ guests per shift. ? Maintained relationships with repeat guests and developed a report with the head of private events. ? With consistent high sales and confident leadership I was targeted with the offer of a move into a management role.

? Oversee daily operations both front and back of house. ? Initiate, develop and maintain relationships with frequent guests, catering clients and our suppliers as to ensure business growth in a competitive Denver-metro market. ? Scheduling manager of 35+ employees; use observation of performance and schedule accordingly. ? Assist in the inventory of food, wine and spirits along with menu design, promotions and new initiatives ? Developed a training program for all FOH positions with detailed resources, tests and checklists

? Responsible for the guidance of guests through an enjoyable dining experience with strong menu knowledge, mastery of our extensive beer, wine and spirits offerings and keen observation skills. ? Frequently exceeded $1,200 in sales/30+guests per shift. ? Developed strong relationships with coworkers and guests to contribute to a positive restaurant environment and eventually an offer to join the management team.

? On site manager for weddings, corporate events, graduation parties and other private events while conducting events at various locations in the Colorado front range. ? Responsible for the effective communication of the clients' expectations to our staff to enable a successful and error free event. ? Manage the needs and meet special requests of 200+ event attendees. ? Maintain close contact with client throughout event, provide any additional products or services and deliver a final comprehensive bill

? Oversee and coordinate weekend activities for youth sports leagues ? Open facility, ensure it is prepared for scheduled activities, maintain safe and clean environment throughout the day and maintain proper event timeline ? Schedule employees and aid in the ongoing training and performance of them; fill in for their duties when absent