Wing Yan Vivian Lee: Senior Product Developer in San Francisco

• Leads an R&D team of 10 in designing prototypes with industry-leading 3D design tools • Monitors product development lifecycle for 15 international clients • Achieves ~50% design adoption rate valued at over USD $5 million in orders • Manages internal and external communications with 8 independent suppliers and 200 employees on 10 product lines across 6 countries • Oversees customer relationship management and needs fulfillment for 8 clients • Creates time-and-action plans to closely monitor the production schedule and ensure deliveries are on time • Maintains company profile and marketing materials on e-commerce platforms • Conducts trend research for quarterly client presentations

• Collaborated with marketing and operations department on project priorities • Monitored and analyzed website metrics through Facebook Atlas, Google Analytics, and Magento • Overseed customer relationship management and needs fulfillment for 6 clients • Developed and maintained 200+ product samples for customers and exhibitions • Represented organization at 8 exhibitions both foreign and domestic • Collaborated with development team of 10 to resolve usability issues across 4 seasons each year • Liaised with 5+ overseas suppliers in Association of Southeast Asian Nations and China

• Analyzed customer expectations on to-be manufactured product through World's Global Style Network trend forecasting aggregator • Maintained product development lifecycle for 30 collections for each season • Resolved customer issues in collaboration with technical teams

• Improved the outlook of web sites by designing banners and promotions twice every quarter • Forecasted budgets for new product lines • Implemented marketing plans for inhouse brand • Organized 3+ events for inhouse brand • Designed 4+ company brochures and event catalogues

• Executed check-in procedures passengers with recognized efficiency and amicability • Answered client inquiries about flight schedules • Navigated complex customer complaints with excellent manners • Synergized with staff members for smooth and safe operations • Provided detailed recommendations of improvements once a month