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Program and Operations Manager

Logistics, Shipping & Operations

Experienced Operations Manager with a demonstrated history of working in the non-profit organization management industry. Skilled in Social Engagement strategy, Economic Geography, Business Operations, and Public Space. Strong program and project management professional with a Bachelor of Arts (B.A.) focused in Geography and Spanish from Syracuse University. 



Designed, organized, and managed as well as worked with federal and private agency partners to produce conferences, technical training workshops, and other events

Salesforce Administrator - managed database transition and Salesforce rollout

 Identified and maintained training program metrics for EPA grant reporting, including workshop attendance and outreach.

 Implemented a digital communications strategy and workflow and captured measurable success metrics

Successfully scaled operations team by developing an internal product training program and knowledge base with modules on Confluence.

Led and refined launch processes on JIRA of new product features with engineering and product development team.

Collaborated with client and design team on marketing campaigns and analyzed conversions and trends to strategize for success.

Identified new opportunities for partnerships within the live events industry.

 Produced postmortem presentations on recently executed projects including data that included market-share analysis, user-conversions, and delivered proposals for increasing profitability for future events/partnerships.

 Supervised field operations teams for music festivals and venue clients ranging from 150 to 10,000 live event customers.

Identified need and implemented JIRA to refine bug reporting and product feature requests between operations team and IT.

Defined and identified workflows on existing project management software, user permission levels, and content champions.

Worked with both stakeholders (HR, Project Managers) to refine reporting experience and database.

Developed a knowledge base for operations team on Confluence.

Translated UX feedback from fans and live events clients to IT & Product Design team to refine databases (including JIRA & Confluence).

Senior Operations/Client Success Manager

Worked with IT team as systems administrator for Atlassian Suite.

Worked with IT to implement and refine new employee onboarding process with internal stakeholders (HR, Accounting, Project Managers, etc).

Worked directly with designers/program managers to coordinate construction schedules, budgets, timelines, and contracter RFIs

Defined workflows and processes on new & existing project management tools

Worked with internal stakeholders to improve existing processes.

Worked with Content Champions to develop and implement a knowledge base/knowledge sharing platform on Confluence for continuous improvement of internal processes and design standards with Atlassian Suite.



Project Coordinator

Implemented a CRM

Managed and developed new and existing relationships with participating designers.

Cold called and recruited new partners and sponsors for events across North America.

Sales Lead and Curator (Contract)

Find out detailed information about Yelena Tolstopyatova, Program and Operations Manager in Oakland, CA

Yelena Tolstopyatova: Program and Operations Manager in Oakland, CA

Yelena Tolstopyatova

Syracuse University