My Careers had been covering the wide area in Technology Project Management and Technology 
Operations Management such as IT Operation, IT Planning, IT Program/Project management, ITIL Process 
consultant & QA, IT Security operation management, Service Operation Management, Technology Service 
Desk(Helpdesk) Setup & Operation Management, Customer relationship management, Product 
Management, People Management for around 19 years. In addition, I also had experience in retail market of 
operation management for 1 year 7 months as well. 
Original my IT career journey had started from the programming of COBOL and C Language as part time job 
when I had been in University, then it is extended to system/network analyst & IT Manager to support end?user infrastructure(PC/Printer, etc), Windows based Servers (AD, SMS, Exchange, etc), and Cisco/Cabletron
based global network, Nortel PBX with 3rd party service company when I was in Motorola, in addition, I had 
established local IT Helpdesk (4 outsourced technicians) aligned with Global Helpdesk to support customer 
to improve their work environment with better technology environment. This Helpdesk model had been 
extended to China as good practice at that time. In addition, I had implemented the Citrix based virtual 
desktop solution for BHBP Customer in Korea when I had worked at CSC Korea as first reference in Asia.
This in-house support career in Motorola & CSC had extended to join AT&T Global Outsourcing Service for 
General Motors as one global team to support global General Motors Network Outsourcing service to work 
as In-Country Manager of Korea, ASEAN site to manage customer relationship as project manager to 
manage service delivery, operations, and team member management successfully, then moved the role to
Global Operations Manager as Incident/Problem/Change/Configuration management to manage global 
network service as part of Global Operations Team, also I had experienced to manage virtual global team to 
lead the project of Korea/ASEAN Network transformation to attend global ONE network as one Global 
outsourcing deal and had received the General Motors Global CIO Award after Network Transformation 
Project had completed.
With those experience, my next journey had led to Olympic Event area as IT Integration Service. In Atos 
Spain S.A. Korea Branch Office as IT Integration operations manager for PyeongChang 2018 Winter 
Olympic Games, managing overall operation projects with local and global sub-teams and working as 
Integration DM in Technology Operations Center during Games operations to manage the overall Integration 
services such as Venue IT, Core Games Services, Game Results, Service Desk, etc. I also had attended the 
Rio2016 Summer Olympics Games during Games time to work in Technology Operations Center as IT 
Service Management DM and Technical Rehearsal Officer for Technical Rehearsal 2. I had experienced the 
Venue Results operations for Gwangju Universiade Games 2015.
I have very strong management skills for overall IT management, IT planning, IT operation, IT process 
consultant, IT program/project management, technology service desk setup & operation management by 
local, regional, global and I can mentor and coach to all parties to make them success.
Team/Team member Task management is the another point I can emphasized as good experience as direct 
report or global virtual team leader to cover multiple projects or operations in AT&T, Atos, and Freestyle 
Technology seamlessly to meet all expectation and have good cultural respect/understand to make good 
and collaborated team as ONE Team.
With my experience and new learning desire, I would like to go next level journey of IT Project Management, 
IT Operations Management, ITIL Process Management and IT Service Delivery Management to go to 
success with team, company, and customers.

As of Head of Operations, Lead Overall Operations Management of Project, Service Delivery, Service Operations, Technical/Application/Product team to collaborate with HQ Team

Planning and Administration Management
• Korea Operations Organization leadership and management
• Operational Governance Process development and management
• All Technical operations management including product manufacturing, deployment and support
• Customer and operation support process/procedure development and management
• Supplier contract and operational management

Project management leadership as of PMO Head
• Project/Program management as team management including resource allocation, customer interface, cost management, risk/issue management

Operational Vision and Leadership
• Management of the operations strategy for platforms, partnerships, and external relationships
• Management of technology standard, product trends, Q/A, and technical performance and improvement plan
• Management of customer relationship, delivery process and deployment

HR Management (Team/Team Member Task Management, Recruit, Training, Leadership)

Application Development & Deployment Management (Customer Management Platform, IoT Product & SW, DB Management System) with HQ Application & Product Management Team

General Manager Operations

Leads & Manage the Operations Group as Manage 5 sub-operation teams such as Venue IT, 
Technology Service Desk, Operations Process, Training/PnP/Staffing, and Central operations in local 
and global for Venue IT, Technology Service Desk(including L1 Call Center, L2 Venue Service Desk, 
L3 Central Operations Center), IT Service Management including operational Staffing, Training & 
PnP, etc
• Manage the Technology Services Delivery and the readiness of IT facilities and Venues in line with the 
defined requirements and agreed budget
• Defines the Technology Staffing Plan, Operational Procedures and Training for the Operations (Test 
Events and Games)
• Responsible for the Technology Operations Centre Governance and the Technology Service Desk to 
setup and operate as defined in the corresponding SLA, develop and maintain the process document of 
Technology Service Desk operations(Including Service Catalog), develop and manage Technology 
Service Desk staffing, Role Assignment, and training
• Develop & Deploy IT Service Management Process & System and train each support role
• Manage the overall Games IT Operations Strategy, Plan, Implementation, Operations
• Develops, updates, and monitors the Operations Group Sub-Project Plan
• Plan and develop the Business Continuity Strategy and plan and execute the Business Continuity 
Rehearsal to Work Closely with the Technical and IT Security 
• Defines and documents all resource requirements needed with Venue IT Senior Manager to successfully 
complete all defined operational activities, in terms of personnel, hardware, software, space, 
communications for IT Facilities and Venues.
Manage the relationship with:
• OCOG Technology and OCOG Venue Operations Department, to ensure their commitments for the 
Operations are in sync.
• IT suppliers, to ensure their commitment for Operational requirements are in sync.
• All the Integration Groups, to ensure the Groups work in good relations for coordinating all phases of 
Operations & Implementation phases.
Plans and leads the Wrap Up and Knowledge Transfer activities to Central Team and next Olympic 
Project Team.

Other activities with additional roles’ assignment as
Integration DM in Technology Operations Center - Winter Olympics PyeongChang 2018
Test Events (Nov 2016 ~ Apr 2017)
Technology Rehearsal 1 (Oct 2017)
Technology Rehearsal 2 (Dec 2017)
Olympic Games (Jan 2018 ~ Feb 2018)
Paralympic Games (Feb ~ Mar 2018)
• Manage as TOP Report line the implementation and operation of the Integrated IT Solution and Core Games 
Solutions, including OMS, ODS, Integration of Results operations, Venue IT Operations, Technology Operational 
Tools and Technology Service Desk 

IT Service Management DM in Technology Operations Center - Summer Olympics Rio 2016
(Jul 2016 ~ Aug 2016)
• Manage the operation of Technology Service Desk, Technology Operational Tools, ITSM, Training, 
Policies and Procedures, Staffing affairs during Games Operations

Technical Rehearsal Officer - Summer Olympics Rio 2016 (May 2016 ~ Jun 2016)
• Attended as TRO in TR2 to perform Technical Rehearsal Scenario and report/present the result for 
Volleyball Venue

Assistant OVR Manager in HB - Summer Universiade Games Gwangju 2015 (Jun 2015 ~ Jul 2015)
• Support OVR Manager to prepare OVR systems for Games
• Operate the set of OVR systems with OVR Manager
• Train & Support Volunteers of Games Console operation

IT Integration Operations Manager of Atos Major Events of Winter Olympics PyeongChang 2018

• Enterprise Service Strategic Account Service Leadership
• Service Delivery, Assurance & Quality Management
• Business Opportunity Development
• Service Management & Governance
• Customer service roadmap development
• Service process development and Adoption
• Customer service & business process consulting
• Non-standard business model development
• Customer/Partner Relationship Management
• IT business process/ITIL process consulting including IT governance consulting and operational excellence
• Service/Business good practice trend analysis and influencer including outsourcing business model adoption
• Strategic/Virtual Team Collaboration Leadership

Service & Support Manager of Enterprise Strategic Account

Oct 2004 ~ Jul 2008
In-Country Manger/Project Lead/Business Manager
• In-Country Manager in Korea to manage overall GM Korea Network Service Operation as Head of 
Team in Korea to meet customer expectation and agreed KPIs including 17 Team member 
management
• Head of Project Team of 49 Months USD 50M outsourcing transition deal to cover 4 big plants and 
other 40 sites in Korea to transit to AT&T Management platform of WAN, Core LAN, Station Services, 
IPT, legacy PBX, FW, Internet Proxy, IPS, IDS, etc.
• Project Lead of AsPac Regional Project in Korea, Thailand, Singapore, Indonesia, Japan to deliver 
customer request in timely manner and as agreed
• 3rd Party & Partner Management with sub-contracted operations in Korea and Thailand site
• GM Korea & GM Thailand Customer Relationship Management & Business Demand Management

Aug 2008 ~ Nov 2011
Global/Regional Operation Manager & AsPac Problem Management Lead
• To manage Incident/Problem/Change/Configuration/Availability/Capacity Operations to lead multiple 
vendors and internal operation center (6 Global Operation Centers) operation to manage day-to-day 
operations of Global Network Service operation 
• Telecommunication Integration Management Problem & Change manager of General Motors 
Telecommunication infrastructure of Global Network Service Operation to lead Data/Voice Network 
Operations
• Global Incident First Contact Center Setup & Operation Management for Customer & Other Providers 
as focal contact center in India
• Problem Tier 3 Manager to troubleshoot the issue, analyze the root cause and resolve/fix all the 
problem with related partner/vendor as Problem Management Leadership
• IT Process (ITIL) Consultants (Planning, Deployment & QA) to link with General Motors’ Process and 
Continuous Improvement Process Leadership to make the process working as designed and agreed
• 3rd Party & Partner Manager of Global Network Operations with internal & external service centers

In-Country Manager/Project Executive/Business Manager/Global Operations Manager of Global  General Motors Global Network Outsourcing Life Cycle Management Team

• WAN/LAN/DMZ/Internet Network Operation Management
• Network/Security/System Engineering (Including FW, VPN)
• Project Planning, Deployment, & Management
• Asset Management (Software, PC, Network, System, PBX, Handset, etc)
• Partner & Vendor Management of System Providers & Telecom
• IT Helpdesk Operation Management (including outsourced 4 technicians to manage 800 user PCs), Service Catalog Maintenance

IT Manager & Senior System/Network Analyst

• WAN/LAN/DMZ/Internet Network Operation Management
• Network/Security/System Engineering (Including FW, VPN)
• Project Planning, Deployment, & Management
• Asset Management (Software, PC, Network, System, PBX, Handset, etc)
• Partner & Vendor Management of System Providers & Telecom
• IT Helpdesk Setup & Operation Management (including outsourced 4 technicians to manage 600 user PCs, 1 outsourced technician to manage WAN/LAN/PBX cabling), Service Catalog development & Maintenance

of Fresh Groceries' department
• Department People & Resource Management (40 ~ 50 Full/Part time Employee Management)
• Department Inventory Management
• Department Sales Management
• Department operation management

Store department manager

• Management of Overseas affairs with Asia Regional office
• Product & Material QA
• Store staff training and internal management
• POS system planning and deployment with local vendor
• Store & Operation manual translation project lead from English to Korean

Project Manager of Store Operations

Find out detailed information about YT Lee,  

YT Lee:

YT Lee

IT & Telecommunication Management graduate school of Myoungji University

Myoungji University