YT Lee:

As of Head of Operations, Lead Overall Operations Management of Project, Service Delivery, Service Operations, Technical/Application/Product team to collaborate with HQ Team Planning and Administration Management • Korea Operations Organization leadership and management • Operational Governance Process development and management • All Technical operations management including product manufacturing, deployment and support • Customer and operation support process/procedure development and management • Supplier contract and operational management Project management leadership as of PMO Head • Project/Program management as team management including resource allocation, customer interface, cost management, risk/issue management Operational Vision and Leadership • Management of the operations strategy for platforms, partnerships, and external relationships • Management of technology standard, product trends, Q/A, and technical performance and improvement plan • Management of customer relationship, delivery process and deployment HR Management (Team/Team Member Task Management, Recruit, Training, Leadership) Application Development & Deployment Management (Customer Management Platform, IoT Product & SW, DB Management System) with HQ Application & Product Management Team

Leads & Manage the Operations Group as Manage 5 sub-operation teams such as Venue IT, Technology Service Desk, Operations Process, Training/PnP/Staffing, and Central operations in local and global for Venue IT, Technology Service Desk(including L1 Call Center, L2 Venue Service Desk, L3 Central Operations Center), IT Service Management including operational Staffing, Training & PnP, etc • Manage the Technology Services Delivery and the readiness of IT facilities and Venues in line with the defined requirements and agreed budget • Defines the Technology Staffing Plan, Operational Procedures and Training for the Operations (Test Events and Games) • Responsible for the Technology Operations Centre Governance and the Technology Service Desk to setup and operate as defined in the corresponding SLA, develop and maintain the process document of Technology Service Desk operations(Including Service Catalog), develop and manage Technology Service Desk staffing, Role Assignment, and training • Develop & Deploy IT Service Management Process & System and train each support role • Manage the overall Games IT Operations Strategy, Plan, Implementation, Operations • Develops, updates, and monitors the Operations Group Sub-Project Plan • Plan and develop the Business Continuity Strategy and plan and execute the Business Continuity Rehearsal to Work Closely with the Technical and IT Security • Defines and documents all resource requirements needed with Venue IT Senior Manager to successfully complete all defined operational activities, in terms of personnel, hardware, software, space, communications for IT Facilities and Venues. Manage the relationship with: • OCOG Technology and OCOG Venue Operations Department, to ensure their commitments for the Operations are in sync. • IT suppliers, to ensure their commitment for Operational requirements are in sync. • All the Integration Groups, to ensure the Groups work in good relations for coordinating all phases of Operations & Implementation phases. Plans and leads the Wrap Up and Knowledge Transfer activities to Central Team and next Olympic Project Team. Other activities with additional roles’ assignment as Integration DM in Technology Operations Center - Winter Olympics PyeongChang 2018 Test Events (Nov 2016 ~ Apr 2017) Technology Rehearsal 1 (Oct 2017) Technology Rehearsal 2 (Dec 2017) Olympic Games (Jan 2018 ~ Feb 2018) Paralympic Games (Feb ~ Mar 2018) • Manage as TOP Report line the implementation and operation of the Integrated IT Solution and Core Games Solutions, including OMS, ODS, Integration of Results operations, Venue IT Operations, Technology Operational Tools and Technology Service Desk IT Service Management DM in Technology Operations Center - Summer Olympics Rio 2016 (Jul 2016 ~ Aug 2016) • Manage the operation of Technology Service Desk, Technology Operational Tools, ITSM, Training, Policies and Procedures, Staffing affairs during Games Operations Technical Rehearsal Officer - Summer Olympics Rio 2016 (May 2016 ~ Jun 2016) • Attended as TRO in TR2 to perform Technical Rehearsal Scenario and report/present the result for Volleyball Venue Assistant OVR Manager in HB - Summer Universiade Games Gwangju 2015 (Jun 2015 ~ Jul 2015) • Support OVR Manager to prepare OVR systems for Games • Operate the set of OVR systems with OVR Manager • Train & Support Volunteers of Games Console operation

• Enterprise Service Strategic Account Service Leadership • Service Delivery, Assurance & Quality Management • Business Opportunity Development • Service Management & Governance • Customer service roadmap development • Service process development and Adoption • Customer service & business process consulting • Non-standard business model development • Customer/Partner Relationship Management • IT business process/ITIL process consulting including IT governance consulting and operational excellence • Service/Business good practice trend analysis and influencer including outsourcing business model adoption • Strategic/Virtual Team Collaboration Leadership

Oct 2004 ~ Jul 2008 In-Country Manger/Project Lead/Business Manager • In-Country Manager in Korea to manage overall GM Korea Network Service Operation as Head of Team in Korea to meet customer expectation and agreed KPIs including 17 Team member management • Head of Project Team of 49 Months USD 50M outsourcing transition deal to cover 4 big plants and other 40 sites in Korea to transit to AT&T Management platform of WAN, Core LAN, Station Services, IPT, legacy PBX, FW, Internet Proxy, IPS, IDS, etc. • Project Lead of AsPac Regional Project in Korea, Thailand, Singapore, Indonesia, Japan to deliver customer request in timely manner and as agreed • 3rd Party & Partner Management with sub-contracted operations in Korea and Thailand site • GM Korea & GM Thailand Customer Relationship Management & Business Demand Management Aug 2008 ~ Nov 2011 Global/Regional Operation Manager & AsPac Problem Management Lead • To manage Incident/Problem/Change/Configuration/Availability/Capacity Operations to lead multiple vendors and internal operation center (6 Global Operation Centers) operation to manage day-to-day operations of Global Network Service operation • Telecommunication Integration Management Problem & Change manager of General Motors Telecommunication infrastructure of Global Network Service Operation to lead Data/Voice Network Operations • Global Incident First Contact Center Setup & Operation Management for Customer & Other Providers as focal contact center in India • Problem Tier 3 Manager to troubleshoot the issue, analyze the root cause and resolve/fix all the problem with related partner/vendor as Problem Management Leadership • IT Process (ITIL) Consultants (Planning, Deployment & QA) to link with General Motors’ Process and Continuous Improvement Process Leadership to make the process working as designed and agreed • 3rd Party & Partner Manager of Global Network Operations with internal & external service centers

• WAN/LAN/DMZ/Internet Network Operation Management • Network/Security/System Engineering (Including FW, VPN) • Project Planning, Deployment, & Management • Asset Management (Software, PC, Network, System, PBX, Handset, etc) • Partner & Vendor Management of System Providers & Telecom • IT Helpdesk Operation Management (including outsourced 4 technicians to manage 800 user PCs), Service Catalog Maintenance

• WAN/LAN/DMZ/Internet Network Operation Management • Network/Security/System Engineering (Including FW, VPN) • Project Planning, Deployment, & Management • Asset Management (Software, PC, Network, System, PBX, Handset, etc) • Partner & Vendor Management of System Providers & Telecom • IT Helpdesk Setup & Operation Management (including outsourced 4 technicians to manage 600 user PCs, 1 outsourced technician to manage WAN/LAN/PBX cabling), Service Catalog development & Maintenance

of Fresh Groceries' department • Department People & Resource Management (40 ~ 50 Full/Part time Employee Management) • Department Inventory Management • Department Sales Management • Department operation management

• Management of Overseas affairs with Asia Regional office • Product & Material QA • Store staff training and internal management • POS system planning and deployment with local vendor • Store & Operation manual translation project lead from English to Korean