Zak Graff: Founder, Director in Long Beach, CA

Generated instrument, accessory, and print music sales, consistently exceeding monthly and quarterly goals; supported company sales and profit objectives while providing superior customer service; led senior-level store operations in a “Pro Shop” environment including merchandising, display, pricing, and special orders for students, educators and professional musicians.

Design representative agency providing business and product development services, cultivating licensing, creative, retail and trade partnerships to expand clients’ breadth and audience; managing designers and manufacturers through contract creation and negotiation, royalty management, reporting and collections.

Provided sales and design services to existing and new retail customers and design professionals, convert prospects to actual sales, exceeding monthly and quarterly sales goals; Developed and fostered B2B relationships with design professionals through Trade Services Program to increase sales pipeline; Monitored and coordinated third-party logistics for local, long-distance, and drop-ship deliveries to provide seamless customer experience; Supported fellow staff and managers in team-selling situations as needed.

Guest Talent Coordinator - Provided stage management, logistics, exemplary guest service for visiting dance, theater, instrumental and vocal music groups for performances, workshops and special events at Disneyland Resort and Disney California Adventure Park. Music Library Production Specialist (2017-2018) - Provided administrative support for Music Department staff, processed invoices for payment, received and scheduled voice-over requests, managed music materials and recording library, including scores, lead sheets, rehearsal and reference recordings, performance archives; acted as liaison for DPA Workshop music materials.

Youth Orchestra Coordinator - Coordinated rehearsals and performances of all Pasadena Youth Symphony Orchestra ensembles and Pasadena USD All-City Orchestra; Operational and administrative duties included music librarian, production management, facility set-up and strike, attendance, time sheets and payroll, on-site and emergency contact for student musicians, parents, venue and organizational staff teams and coaches. Acted as lead chaperone for performance tour to Costa Rica, summer 2017. House Manager - Managed front-of-house operations for Pasadena Symphony concerts, Pasadena POPS concerts, and special events. Coordinated volunteer usher communication, training and deployment for all performances. Maintained patron safety and comfort throughout performances, resolved seating and ticketing issues in highly time-sensitive environments, addressed patron concerns, initiated first aid response and deployed EMT medical staff, managed ADA accommodations for patrons requiring additional assistance.

Managed licensing partnerships and product development operations, contract preparation and negotiation, royalty payment and distribution for top tier interior design and architecture firms based in Los Angeles, New York and additional metro areas.

Managed and led multi-channel sales representative team for manufacturing, wholesale and retail divisions of furniture, home decor and interior design specialty resource; Partnered in product development and design of upholstered furniture, case goods, textile, rug, bedding, lighting and accessory collections for multiple showroom locations and national wholesale distribution.