Zara Eneghmouchi: ACCOUNT MANAGER (America) in Amsterdam
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Zara Eneghmouchi
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ACCOUNT MANAGER (America)
Amsterdam | NL
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Summary
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Work experience
AT TRIPANEER
ACCOUNT MANAGER (America) | 05/2019 - Current
Learned how important is developing strong relationships and partnerships with customers. I don't only
analyse the strengths and weaknesses of all the assigned regions but also of each account individually as
all of them have different needs. In this role, I liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. I
collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our
products and services in the long-run.
AT TRIPANEER
CUSTOMER SERVICE AGENT | 07/2018 - 05/2019
Working as CS agent for the international market in a startup. Helping with Spanish and French
customers apart of the english guests, providing assistance and helping during escalation cases
overseas with suppliers from all over the world. Evaluating the market and administering all the
documents for the marketing department and sales team. Personalizing packages in order to respond to customer, suppliers and company needs.
PLMA
ASSISTANT VISITOR REGISTRATION AT THE WORLD TRADE CENTER | 04/2018 - 06/2018
Responsible for the administration of the guests of the fair, answering questions to provide the
best possible quality. Handling documents for the registrations, giving expected results to the
suppliers in the different demanded languages. Managing the information with the systems and taking care of the customers and guests.
Plan A company
TOUR GUIDE AMSTERDAM | 01/2017 - 06/2017
Tour guiding in Amsterdam. For 6 months working in Plan A company as a tour guide, providing
tours in French and English working with tourists from everywhere. Learned how to handle
difficult situations within caring about customer needs.
Education history
CONSERVATOIRE NATIONAL DES ARTS ET MÉTIERS
Licence | 2011 - 2012
LYCÉE LUIS BUÑUEL
Licence of Business management | 2011 - 2012
Lycée Luis Buñuel
Bachelor's degree
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