Alonso Loera: Lead Field Operations Specialist in Los Angeles, CA

Conducts and plans on-boarding, training, product assessment, product services & skills development for all LA area field operations and distribution center staff for one of the fastest growing fitness tech startups worldwide. • Updates field & warehouse team on any new technology or operational processes as they are launched companywide. • Leads and oversees field & warehouse operations associates in their daily and EOM duties to maintain an exceptional customer experience.

Collaborates on strategy, planning, research & design of current interface interaction trends & promote UX best practices. • Partners with marketing team members to understand client business goals to develop impactful design & strategy. • Performs analysis of SEO & user metrics to pinpoint key target market findings on usability, engagement & accessibility. • Creates reports for digital marketing, analyzing conversion flows & outlining marketing funnel KPIs. • Crafts UX deliverables including user journeys, user testing & feedback, personas, user scenarios, wireframing, information architecture, interaction annotations, & prototyping. • Specializing in user interface, interaction, and research for clients including Sutter Healthcare, Chase, Marriott, SoCal Edison & Fandango.

I worked for the State of California for several years as an analyst and associate level transportation agent performing data collection, analysis, visualization and processing.