Alonso Loera: Lead Field Operations Specialist in Los Angeles, CA
Work experience
Peloton
Lead Field Operations Specialist | 11/2017 - Current
Conducts and plans on-boarding, training, product assessment, product services & skills development for all LA area field operations and distribution center staff for one of the fastest growing fitness tech startups worldwide.
• Updates field & warehouse team on any new technology or operational processes as they are launched companywide.
• Leads and oversees field & warehouse operations associates in their daily and EOM duties to maintain an exceptional customer experience.
Quigley Simpson Agency
UX Strategist | 05/2017 - 10/2017
Collaborates on strategy, planning, research & design of current interface interaction trends & promote UX best practices.
• Partners with marketing team members to understand client business goals to develop impactful design & strategy.
• Performs analysis of SEO & user metrics to pinpoint key target market findings on usability, engagement & accessibility.
• Creates reports for digital marketing, analyzing conversion flows & outlining marketing funnel KPIs.
• Crafts UX deliverables including user journeys, user testing & feedback, personas, user scenarios, wireframing, information architecture, interaction annotations, & prototyping.
• Specializing in user interface, interaction, and research for clients including Sutter Healthcare, Chase, Marriott, SoCal Edison & Fandango.
State of California
Analyst, Associate Agent | 05/2006 - 07/2015
I worked for the State of California for several years as an analyst and associate level transportation agent performing data collection, analysis, visualization and processing.