Outdoor

Skate

Snow

Surf

Snowboarding

Fitness

Hiking

Surfing

backcountry skiing

International Travel

Community Manager | Customer Support | Event Support | Copywriter | Data Analyst | Bridging Gaps Between Access and Opportunity in Our Communities!

Customer Service & Support

I am your connector, a problem-solver and a cheerleader. I love the challenge of bringing people together and creating an environment where they can grow, learn and thrive. I am passionate about helping community members achieve their goals--and I know that there's no better way to do this than by being present and engaged in the community myself.

▪ Directed program operations and community engagement strategies to advance Chill Foundation's mission of inspiring youth through board sports and fostering a more inclusive outdoor community.
 ▪ Collaborated with diverse stakeholders to ensure seamless execution of year-round Chill site operations, including snowboard, skateboard, and stand-up paddle board programs.
 ▪ Facilitated recruitment, onboarding, and management of agencies, mentors, and independent contractors, fostering sustainable partnerships and expanding program reach.
 ▪ Leveraged Salesforce for efficient data management, overseeing program and volunteer information to streamline processes and enhance program effectiveness.
 ▪ Strengthened existing partnerships while identifying and cultivating new collaborative opportunities to amplify program impact and promote community engagement.
▪ Crafted compelling grant applications and reports, facilitating connections between local donors and sponsors with the Chill Foundation Development team.

Program and Community Coordinator 

Skilled SEO-focused Freelance Copywriter with a passion for the outdoor industry, crafting captivating content that engages audiences and drives results for adventure brands.

Freelance Copywriter

• Developed relationships and partnerships with local businesses and organizations to expand Barre3's community presence.
• Successfully planned and executed off-site events, such as promotional and charity-focused activities.
• Maintained and updated knowledge of studio-related information and pricing and promotional offers.

Community Manager

•	Strong content creation and storytelling skills.
•	Proven success in audience engagement and growth.
•	Experienced in managing CSR initiatives and campaigns.
•	SEO-focused approach to social media content.

Customer Service Representative/ Social Media Specialist 

Snowboard Instructor

•	Maintain guest safety and assist Mushers getting in and out of dog yards with sled dog teams.  
•	Responsible for assisting Mushers in conducting safe tours.
•	Feed, water, clean and inspect dogs daily for general health and fitness.  
•	Work throughout the camp and dog yards to meet the needs of the day.
•	Unloading/loading guests and supplies from the helicopter.
•	Photographing action shots of guests on sleds

Glacier Sled Dog Handler

Zrenda Smith: Community Manager | Customer Support | Event Support | Copywriter | Data Analyst | Bridging Gaps Between Access and Opportunity in Our Communities! in San Diego, California