A.J. Boumediene: Assistant Manager

Directed supply chain logistics for $3 million in inventory at the flagship location for winter sports equipment (both sales and rental equipment). - Maintained seasonal supplies across 12 locations using the company's inventory system. - Performed end-of-season quality check to determine viable inventory for all seasons. - Negotiated pricing and delivery schedules with vendor representatives. Troubleshoot potential challenges when necessary. - Met or exceed all quality, sales and cost objectives. - Trained new employees and advised on operational and industry standards.

First point of contact for customer experience. Ensured high-end customers received prompt, courteous and excellent customer service throughout the vehicle maintenance process and fast delivery of services. - Communicated with service management and recommended necessary services for each individual vehicle. - Maintained ongoing communication with both customers and technicians. - Provided concierge-level support for all customer inquiries. - Well-versed in Mercedes Benz product offerings, inventory needs, technician scheduling, and customer service. - Distributed work efficiently between technicians. Ensured the daily inventory of technicians' time was consistently sold to service customers.