Adam Ferguson: Product Data Specialist in Mission Viejo, CA
Summary
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Work experience
Houzz
Product Data Specialist | 06/2019 - Current
Manage product data onboarding, analysis, and management for over 2000 vendor and seller accounts
Utilize Microsoft Excel to analyze product data feeds of 1 to 50,000 products to ensure the reception of all necessary data
Use analysis of product data feeds to inform necessary communications with vendors and sellers
Consistent verbal and written communication with vendors and sellers in regards to product data standards and expectations
Consistent reaching out to key vendors for premium product data to provide a premium customer experience
Average inquiry response rate of less than a day when responding to vendor and seller inquiries
Analyze product logistics data to ensure smooth and accurate shipping process for customers and carriers
Frequent communication and collaboration with members of other departments (Logistics, Buying, Ads, Vendor Support, Seller Support) to ensure the smooth and rapid processing and analysis of product data
Make final approval decision on products from non-key accounts based on manufacturer, category performance, and price.
Houzz
E-Commerce Sales Representative | 09/2018 - 06/2019
Used consultative sales approach and upselling techniques to achieve daily and monthly sales goals
Provided excellent customer service for Houzz Marketplace customers
Performed outbound follow-up sales calls and emails with past customers to provide
product information and close sales opportunities
Utilized live chat and direct product inquiries to provide tremendous customer service
and drive sales
Collaborated with members of customer service team in order to inform decisions on
communications with escalated customers
Dick's Sporting Goods
Retail Price & Signage Coordinator | 10/2017 - 09/2018
Oversee all weekly price changes within each of the store’s departments
Manage the production and distribution of sales and savings signage throughout each department each week
Maintain a neat and tidy work signage area in the store’s warehouse
Receive and properly place all brand graphics according to company standards and monthly sign kit instructions
Provide excellent customer service to each and every customer that walks through our front doors
Coordinate with department leads to ensure that each department is fully signed and all items are accurately priced.
Submit weekly price and signage audits, verifying that all products and accurately priced, and all departments have the proper amount of signage in the correct areas
Addaday
National Retail Sales Manager/Brand Manager | 03/2017 - 09/2017
Manage business relations with over 170 retail stores regarding account status, processing orders, and invoice status
Create email marketing campaigns to maximize customer retention and acquisition
Created and managed community outreach events for our company in order to create a greater following, as well as give back to Southern California communities.
Visti many national retail accounts to offer product training and customer engagement techniques
Direct targeted monthly growth campaigns to ensure that sales goals are met for each group of retailers
Fleet Feet Sports Sacramento
FIT Specialist/Swim & Triathlon Lead | 05/2016 - 03/2017
Provide second-to-none customer service to any and all customers who walk through our doors
Assisted in multiple community outreach events for the store in order to give back to the city of Sacramento
Category lead for triathlon and swimming apparel, gear, and accessories.
Coordinate with management to train new staff on triathlon and swim gear
Coordinate with buyers for triathlon and swim gear
Revamped wetsuit rental process to make it more streamlined and efficient
Emarsys
Sales Development Representative | 10/2015 - 03/2016
Make cold calls every day to retail and e-commerce companies to pitch our digital marketing software.
Book meetings with companies to set up the next steps of the sales process with account executives.
Utilize effective messaging to prospects through self-generated emails as well and company scripts and templates
Prospect and qualify companies and accounts to call
Education history
Indiana University-Purdue University Indianapolis
Bachelor's | 2011 - 2015
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