Adriana Reza: ACCOUNT MANAGER in Rancho Santa Margarita, CA

Data/Order entry and maintenance, including blank sourcing and outsourcing management. General coordination between Sales, Production and warehouse. Customer service duties, including client communication and coordination between Sales, Production, and clients. Invoicing and purchase order updates. Sample management including production.

Provided account organization and management support for Account Executives and Channel teams. Order processing, including communication with clients and sales. Salesforce maintenance of accounts. Consultant on Quality Control and Marketing projects.

Main Support for multiple sales representatives and high end customers. Order Input and checking for all sales representatives, including order issue resolution. Prompt and accurate communication with customers. Report maintenance and communication with various levels of management.

Receiving and confirming spa orders from local and international dealers. Order Input, creating work orders with various options. Trouble shooting spa order issues and correcting. Communicating with dealers and Sales Representatives to present cohesive options for customers.

Promoted from Lead Sales Associate. Opening and closing procedures, including entering the daily audit and balancing the till. Biweekly payroll computation. Sales supervision, including customer service training for new employees. Helping customers and cashier responsibilities. Special Ordering for customers, including contacting vendors and managing accounts. Invoicing, including managing Quickbooks account Checking in and accurately stocking freight. *Full position list from 2016-2017 is available upon request.