Aldo Chavez: Social Science Research and Evaluation Assistant in Soledad, CA

Organized and facilitated research studies to evaluate educational programs, marketing, guest experience, exhibit prototypes, and other various topics. Applied quantitative and qualitative methods such as one-on-one interviews, survey distribution, and observation methods to gather research data, while adhering to strict research protocols. Collaborated with team to identify and recruit participants in English and Spanish. Formatted spreadsheets for data entry, and maintained data accuracy for analysis. Produced reports detailing survey outcomes of visitor experience for Guest Experience Department.

Evaluate customer needs, and assist in-store customers with choosing cellular phone, call and data plans, home phone solutions, internet, and Verizon solutions. Work in a team to facilitate weekly public workshops in Spanish and English to educate and showcase Verizon’s services. Provide exceptional customer service, communicate effectively, and consistently generate sales by promoting Verizon services and demonstrating excellent product knowledge. Provide operations support such as transactions, new product display, inventory, and daily deposits. Assist with business development by prospecting, and contacting new and existing customers.