Alexis Maldonado: Employee Program Representative in Mission Viejo, CA

• Independently review, investigate and determine the eligibility for Unemployment Insurance Benefits in accordance with laws, regulations, policies and precedent decisions • Apply laws, policies and procedures to further analyze employer and claimant statements by resolving conflicts through further questioning and analysis and identifying possible false statements and fraudulent claims • Respond to employer, claimant, and third party inquires through written, electronic, or telephonic methods • Inform claimants of their rights and responsibilities under the Unemployment Insurance Program • Participate and contribute to projects that support Collaborated with others by participating in meetings, working in groups in order to create a more effective and efficient department

• Collaborated and executed marketing strategies to promote OCSC and to enhance the engagement from community supporters • Networked with local community facilities such as; local restaurants, recreational stores and community schools, through a grassroots marketing method in order to promote Orange County Soccer Club • Assisted in local research of the organization and coordinate events to connect the community with OCSC such as, attending home soccer games and engaging with youth sports leagues and community members • Facilitated creative ways to promote OCSC through social medical platforms (Instagram, Facebook, Twitter) and collaborated with team members to create creative ways to enhance engagement at home games by creating booths and entertaining games to promote OCSC to community members