Alex Smith: Barista

Listened to customer concerns and complaints and worked to resolve them and improve the situation by offering similar products and making the moment right for the customer. • Operated and maintained commercial equipment by performing standard maintenance to help ensure and enhance the customers journey. • Motivated to developed extensive knowledge of products and offerings to help indecisive customers find an item they truly enjoy. • Learned on the fly to multitask to ensure the customer focus, help team reach goals, and maintain a clean, safe environment.

Craft experiences and share stories through connecting with customers, creating a welcoming and inviting atmosphere. • Operate Store by leading teams upwards of 8 people in a fast-changing environment to meet and exceed customer expectations. • Manage inventory by looking at on hand supplies and previous sales to ensure product is stocked and available for customers. • Problem solve technology and customer issues to ensure a fulfilled customer journey.

• Record Audio for FBA and MPA performances for middle and high schools. • Replicated CD's on site for purchase

• FOH engineer for student performances • Helped students understand and learn how to play instruments and read lead sheets