Alice Grawey: Customer Service Representative in Peoria, IL

· Professionally communicate daily with over 30 internal and external customers and accounts regarding repair process and status, order entry and status, billing information, shipping and tracking of orders following scripts and improvising. · Utilize a digital manual of training materials to gather information and execute policies and procedures. · Successfully complete ongoing training to be familiar with product as well customer service systems, processes and policies. · Utilize email stationary to professionally communicate with customers and communicate web issues cross functionally. · Key in orders and information about customer support interactions by inputting information into SAP and updating information in a timely and accurate manner. · Utilize SAP, Excel, Zendesk, Cisco, and other applicable programs to proficiently provide customer care to all internal and external customers. · Consistently maintain performance that meet and exceed company standards.

· Projected a professional image to all customers while presenting company services and policies at over 30 activations domestically and internationally. · Purchased and merchandised product for events based on target market, new product launches, stock levels, and prices changes. · Coordinated logistics cross functionally with Account Executives and on-site contacts prior, during, and after event. · Maintained inventory levels per unit ordering and filling restock merchandise for over 200 pieces per event. · Worked in corporate retail space merchandising product and placing orders in SAP. · Analyzed event logistics on a monthly basis submitting a recap providing analytical feedback. · Achieved record sales of at the two biggest activations of the year. · Budgeted expenses while traveling to submit monthly reports to accounting. · Utilized SAP, ECC, and MS Office to complete daily tasks.

· Analyzed SAP return orders from consumers, key, and core accounts. · Inspected sunglasses for quality to be resold. · Managed discontinued styles to appropriately allocate product. · Utilized SAP to credit accounts based on quality. · Managed inventory transferred bi-monthly to the warehouse. · Communicated with supervisor and other departments regarding discrepancies.

· Purchased merchandise based on target market and trends staying within budget and quality standards. · Managed inventory comparing PO and invoices on daily shipments. · Priced merchandise using standard techniques and company standards. · Assisted in consumer shopping experience to ensure success. · Worked with merchants gaining knowledge of product. · Analyzed reports to measure sales, product, and brand demand and profitability. · Managed event logistics for bi-yearly fashion show. · Created advertisements for social media posts, special events, and seasonal sales. · Utilized QuickBooks to manage daily tasks. · Educated and built relationships with customer for returning business. · Reconciled beginning and ending cash drawers matching receipts and POS system.