Allison Berger: in ROCKVILLE, MD

Customer Service Representative with 13+ year of experience. I have excellent communication skills, in all aspects (interpersonal, oral, and written). Experienced with Microsoft Word, Excel, and Outlook. Worked in high volume, fast paced customer service environments dealing with resolving customer issues regarding orders, questions, and recommendations of products. CUSTOMER SERVICE REPRESENTATIVE - FORUM NOVELTIES INC, March 2006 - July 2013 ? Entered orders ? Received phone, fax, email, and mail ? Resolved customers' issues including order status, questions, and recommendations of products ? Representative for one primary group of customers, also worked with other individual accounts

? Resolved customers' issues through phone, fax, and mail correspondence ? Entered customers information into company's database

? Assisted clients in debt management ? Calculated clients' monthly payments in accordance with their credit card information ? Arranged payment schedules with creditors ? Answered questions and concerns that potential clients and current clients had concerning consumer credit counseling

? Answered incoming calls and fax orders ? Assisted co-workers in various departments within the company on customer issues ? Developed relationships with clients and customers

? Processed incoming phone orders ? Answered incoming customer inquiries about company's products and services ? Recommended and upsold new products ? Developed a filing system for incoming phone, fax, and mail orders ? Filed orders and other documents throughout the company ? Received and distributed calls throughout the company to the appropriate person ? Collated and prepared catalogs with promotional material for current and potential customers ? Instructed interviewers in dispensing phone questionnaires ? Reviewed and organized completed work ? Prepared finished work for the company's clients