Amanda Freyer: Administrative Assistant in Pikesville

? Bookkeeper, responsible for clients financial confidentiality. ? Marketing Manager: 5 star rating on Yelp and Homeadvisor ? Order Material through multiple partnerships. ? Manage high volume of Appointments ? Maintain inventory through a monthly review process.

? Make quick decisions and adjustments to exceed work class customer service. ? Work with transparency to be a consistent and positive resource for partners and customers, contributing to the best "customer connection" score in the district. ? Ensure product quality through observation and provide appropriate training on proper food handling and rotation. ? Intake customer feedback and interpret it as an opportunity for growth. ? Capture, execute, and revisit plans to constantly maintain smooth operations and achieve the highest sales in the district for a "non drive-thru" location.

Maintain compliance with all standard operating procedures; accounting, employee and customer safety, asset protection, money laundering training, inventory accuracy and food safety. ? Collaborate with all department managers in order to seamlessly help our customers. ? Review team performance on a daily basis to maintain high standards and inspire positive store culture. ? Write a schedule for up to 50 people. ? Improved a previous core audit score of 86% to a 95% within one audit cycle..

? Sold telecommunication products via call center. ? Diffused disruptive situations when customers were upset using empathy and clear communication. ? Guide customers to fix their technical issues. ? Explain the billing cycle and take payments. ? Awarded with Brand Ambassador and Problem Solver Honors

? Educate all clients on services and products.. ? Upsell clients after assessing their needs and refer clients to appropriate agents. ? Key and combination holder. ? Stay up to date and trained on all anti-money laundering programs. ? Provide excellent customer service while completing all customers' transactions.