Amanda Freyer: Administrative Assistant in Pikesville
Amanda Freyer
Administrative Assistant
Pikesville | United States
Skills
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Interests
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Industries
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Summary
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Activity
Projects
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Work experience
E&S Contracting, LLC
Administrative Assistant | 10/2013 - Current
? Bookkeeper, responsible for clients financial confidentiality.
? Marketing Manager: 5 star rating on Yelp and Homeadvisor
? Order Material through multiple partnerships.
? Manage high volume of Appointments
? Maintain inventory through a monthly review process.
Starbucks, Pikesville
Shift Supervisor | 10/2018 - Current
? Make quick decisions and adjustments to exceed work class customer service.
? Work with transparency to be a consistent and positive resource for partners and customers, contributing to the best "customer connection" score in the district.
? Ensure product quality through observation and provide appropriate training on proper food handling and rotation.
? Intake customer feedback and interpret it as an opportunity for growth.
? Capture, execute, and revisit plans to constantly maintain smooth operations and achieve the highest sales in the district for a "non drive-thru" location.
Giant Food, Towson
Front End Manager | 06/2009 - 02/2015
Maintain compliance with all standard operating procedures; accounting, employee and customer safety, asset protection, money
laundering training, inventory accuracy and food safety.
? Collaborate with all department managers in order to seamlessly help our customers.
? Review team performance on a daily basis to maintain high standards and inspire positive store culture.
? Write a schedule for up to 50 people.
? Improved a previous core audit score of 86% to a 95% within one audit cycle..
Comcast Cable Company- White Marsh
Customer account Executive | 03/2007 - 05/2009
? Sold telecommunication products via call center.
? Diffused disruptive situations when customers were upset using empathy and clear communication.
? Guide customers to fix their technical issues.
? Explain the billing cycle and take payments.
? Awarded with Brand Ambassador and Problem Solver Honors
BB&T Bank, Pikesville
Teller | 11/2005 - 04/2007
? Educate all clients on services and products..
? Upsell clients after assessing their needs and refer clients to appropriate agents.
? Key and combination holder.
? Stay up to date and trained on all anti-money laundering programs.
? Provide excellent customer service while completing all customers' transactions.
Education history
Community College Of Baltimore County
A.A. | 2004 - 2007
Towson University
B.S. | 2009 - 2013
Connections
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