Amy Montoya: Experienced Retail Operations Executive | Driving Efficiency, Growth, and Customer Satisfaction in Los Angeles, California

Collaborate with Regional / District Managers to monitor sales generation, operational and personnel functions for Forever 21 US, Canada & Mexico stores to ensure customer satisfaction, profitability, business growth and compliance with company procedures. Oversee a team of Operations Associates to ensure business / sales goals and customer satisfaction expectations are achieved. Collaborate with cross functional partners to develop new retail initiatives to drive sales and customer satisfaction. Control department payroll, HR related functions and hiring within the department Oversee all communication from corporate to store for all North America stores. Oversee and assist in coordination of all new store openings & remodels in US, Canada & Mexico. Train and develop Operations Associates regarding standard operating procedures, industries best practices and most effective methods completing their work. Implement new retail initiatives and program implementations for US, Canada & Mexico stores, maintaining consistent contact with Regional Managers to address any implementation issues that arise. Collaborate with Retail Recruiting team to identify any recruitment needs with the region and ensure the workloads from all vacant positions are completed through Regional / District Manager collaboration. Partner with Store Management to ensure all company policies and procedures are understood and implemented correctly and in a timely manner. Ensure that all required data for analysis is collected internally utilizing the IT and accounting departments; gather reports created by the Operations Planning team to drive all decisions regarding store performance. Serve as a resource for Regional, District and Store Managers for any questions or issues related to the company or industry best practices.

Collaborate with Regional / District Managers to monitor sales generation, operational and personnel functions for Forever 21 stores to ensure customer satisfaction, profitability, business growth and compliance with company procedures. Assist in overseeing a team of Operations Associates to ensure business / sales goals and customer satisfaction expectations are achieved. Train and develop Operations Associates regarding standard operating procedures, industries best practices and most effective methods completing their work. Partner with travel team to communicate all travel needs for new store openings, retail partnerships and all other events requiring store operations personnel to travel within the region. Collaborate with Operations mangers to develop new retail initiatives to drive sales and customer satisfaction. Implement new retail initiatives for US & Canada stores, maintaining consistent contact with Regional Managers to address any implementation issues that arise. Collaborate with Retail Recruiting team to identify any recruitment needs with the region and ensure the workloads from all vacant positions are completed through Regional / District Manager collaboration. Partner with Store Management to ensure all company policies and procedures are understood and implemented correctly and in a timely manner. Ensure that all required data for analysis is collected internally utilizing the IT and accounting departments; gather reports created by the Operations Planning team to drive all decisions regarding store performance. Serve as a resource for Regional, District and Store Managers for any questions or issues related to the company or industry best practices.

Collaborate with the Operations Manager, along with Regional, District Store Managers, to understand the company’s current and future retail staffing needs. Delegate recruiting openings amongst the Retail Recruiting team to ensure that all open requisitions are filled in a timely manner to meet business needs. Collaborate with the Operations Manager to set recruitment expectations, define key benchmarks and monitor performance levels of the Retail Recruiting team. Communicate with external recruiting agencies to negotiate rates, identify client service expectations and manage the agency relationship with Forever 21 for all retail recruiting needs. Directly handle client and candidate negation for selected management positions or sensitive hires. Provide training and development to the Retail Recruiting staff to ensure that all Recruiters understand Forever 21’s recruiting processes, industry best-practices and are capable of filling all assigned open requisitions. Interview potential new hires for the Retail Recruiting team; conduct performance reviews of Retail Recruiters, delivering training & development and taking corrective action when necessary to ensure that the team meets all performance expectations.

Partner with District Managers for all recruitment support for Forever 21 retail stores. Follow up closely with District Managers on a daily basis for any current or upcoming open positions. Coordinate with mall management and local campus to set up job fairs along with performing cold calling procedures. Develop and maintain network contacts to source candidates and develop recruiting strategies. Responsible for ad placement on all major Internet job boards, local sites, company website, campus websites, mall websites, newspaper ads, and etc. In charge of recruitment needs for all upcoming new stores & existing stores. Create and develop employment marketing plans and retention strategies. Assist with any recruiting projects and initiatives.