Anais Rocha: Office Manager/ Local Store Marketing Coordinator in San Diego, CA
Anais Rocha
Office Manager/ Local Store Marketing Coordinator
San Diego | United States
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Summary
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Work experience
Subway Development of San Diego/ Marwaha Group
Office Manager/ Local Store Marketing Coordinator | 03/2015 - Current
– Manage the day-to-day operations for the corporate office
– Supervisor of R&M teams across 100+ Subway locations throughout San Diego and Riverside Counties- responsible for dispatching teams, submitting progress reports, performing payroll functions, and cost management
– Serve as the point of contact between district managers, regional managers, VPs and President of the company
– Property manager for the entire office building and its tenants
– Responsible for tracking progress and ensuring all customer complaints/inquiries across 100+ Subway locations are resolved within 48 hours
– Compile sales reports at the end of each week using YTD comparison for the San Diego market as a whole, as well as each individual franchisee
– Franchise Sales Coordinator responsible for generating and vetting potential franchisees and overseeing the legal process of store ownership transfers
– Local store marketing coordinator for San Diego Subways
TrackR
Intern | 05/2014 - 12/2014
– Tasked with executing special projects assigned by upper management while maintaining knowledge of the products, mobile app, website, and company as a whole
– Used Zendesk, Facebook, and Amazon as platforms to interact and connect with customers, troubleshoot the product, and assist with solving customer issues
– Took stock photos of product for use on website, app, advertisements and social media platforms
Urban Outfitters Inc.
Sales Associate | 08/2013 - 09/2014
• Responsible for utilizing a computerized cashiering system to complete cash and credit transactions,
organizing the floor set and merchandise.
• Helped to train new employees on store operations, policies and how to provide the best customer
service possible.
• Stocked items before store hours, conducted inventory checks and cleaned store before and after store hours
Steve Pappas for 4th District Supervisor
Campaign Assistant | 04/2012 - 06/2012
• Advocated the candidates position by doing extensive phone banking, prescient walking, and through
student interaction programs at the University of California Santa Barbara campus.
• Coached fellow volunteer’s on how to personally approach and persuade voters in person as well as over the phone.
Education history
University of California, Santa Barbara
Bachelors of Arts | 2011 - 2014
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