Anais Rocha: Office Manager/ Local Store Marketing Coordinator in San Diego, CA

– Manage the day-to-day operations for the corporate office – Supervisor of R&M teams across 100+ Subway locations throughout San Diego and Riverside Counties- responsible for dispatching teams, submitting progress reports, performing payroll functions, and cost management – Serve as the point of contact between district managers, regional managers, VPs and President of the company – Property manager for the entire office building and its tenants – Responsible for tracking progress and ensuring all customer complaints/inquiries across 100+ Subway locations are resolved within 48 hours – Compile sales reports at the end of each week using YTD comparison for the San Diego market as a whole, as well as each individual franchisee – Franchise Sales Coordinator responsible for generating and vetting potential franchisees and overseeing the legal process of store ownership transfers – Local store marketing coordinator for San Diego Subways

– Tasked with executing special projects assigned by upper management while maintaining knowledge of the products, mobile app, website, and company as a whole – Used Zendesk, Facebook, and Amazon as platforms to interact and connect with customers, troubleshoot the product, and assist with solving customer issues – Took stock photos of product for use on website, app, advertisements and social media platforms

• Advocated the candidates position by doing extensive phone banking, prescient walking, and through student interaction programs at the University of California Santa Barbara campus. • Coached fellow volunteer’s on how to personally approach and persuade voters in person as well as over the phone.