Andrea Kalebaugh: Business Administrator in Denver, CO

• Handled confidential and proprietary information • Supervised and coordinated overall administrative activities • Supervised the maintenance and alteration of office areas and equipment, including layout, arrangement and housekeeping of office facilities • Oversaw the office’s day-to-day operations • Managed communications with landlord, vendors, contractors • Provided support to Human Resources team including on boarding and off boarding of employees • Completed bookkeeping, expense reports and assisted Accounting department

• Direct supervision of front line Membership Support staff • Main responsibilities include planning, assigning, and directing work, interviewing potential staff members, hiring, and training employees, appraising performance and evaluation of incentive program and fostering employee retention • Ensures that staff performance is in compliance with established procedures and meets or exceeds departmental performance standards • Receives, evaluates, researches and resolves customer issues that have been escalated and require a higher level of expertise to ensure customer satisfaction • Performs quality assurance monitoring to ensure accurate and appropriate information is provided in a courteous and professional manner to all customers Membership Support Specialist (Apr 2012 - Feb 2013) • Coordinated, scheduled and registered members • Screen triaged symptoms to ensure visits are within scope of care • Verified insurance coverage for in-network insurance providers • Responded to a

• Reported to the clinic Director and Owner; oversaw all aspects of the clinic’s business operations • Managed a staff of administrative, nursing and physician personnel • Responsibilities included office management, staff scheduling, and physician scheduling, patient records and insurance verification, accounts payable/receivable, and running of reports • Involved in civic programs, which aligned state and municipal funds with small business growth initiatives • Credentialed and contracted physicians with insurance companies

• Ensured proper execution of all shipment receiving and processing • Replenished sales floor, executed markdowns and performed audits • Allocated resources, prioritized and monitored workload to ensure work was completed in a timely manner • Performed LOD duties including, communicating daily sales goals and priorities to associates and redirecting activities as necessary to achieve productivity standards

• Supported management in achieving financial goals • Demonstrated selling behaviors and floor leadership • Executed operational processes and objectives • Merchandised product to achieve high volume • Constructed visual elements within the store

• Promoted September 2008 from a Sales Associate • Lead a team of individuals to meet daily in-store sales goals • Merchandised product to achieve high volume throughout • Utilized reports to construct visual elements and proper merchandising within each department to drive sales and profitability • Performed Leader on Duty responsibilities to ensure quality productivity

• Serviced products to local grocery and mass merchant retail stores • Constructed visual merchandising displays for all Nabisco products