Andrew Dugal: Product Manager in Hermosa Beach, CA

•Lead Product Manager: Successfully launched 10 new products and flavors, negotiated ingredient pricing, and monitored product from formulation, through R&D and production. Conducted market research to competitively price products and devise marketing campaigns. • Lead Customer Service Agent: Primary point of contact for all customer service needs. Resolved over 60k tickets for customer needs in 3 years. • Social Media Manager: Doubled Instagram following in three years from 40k to 80k. Created content calendar, curated and implemented organic content to promote products. Interacted with followers through direct messages, and post comments, to boost average post likes, reach, impressions, and interactions by 400%. • Head Photographer & Content Creator: Responsible for setting up shoot production (cameras, lighting, props etc.), shooting, editing, and exporting photo sets and media for over 50 campaigns. Created media content for multiple expos. • Logistics Specialist: Managed and maintained inventory levels, scheduled inbound and outbound shipments. Negotiated shipping and warehouse rates with our third party logistics company.

• Part of the first ever Bauer Own The Moment Retail Experience, responsible for setting up store prior to grand opening. • $210,000 in total sales with average transaction price of $203.59 and 3.26 units per transaction in year store was operationalAssistant Performance Lab Technician. • Ice Operations lead with responsibilities in maintaining proper ice conditions for testers.

As a Pro-Shop Assistant and Cart Attendant I provided primary level of customer service to members, booked tee times and ran daily operations • Tournaments and events liaison, assisting in pre-planning and running of over 50 tournaments and outings logistics, itineraries and on course promotions.

As a Production Assistant I ran multiple pre-sort and ink-jetting machines to ensure daily tasks were completed and delivered to United States Post Office on time. • Temporary driver, making mail pickups and deliveries from various businesses.