Ryan Reynolds: Project Manager in Mission Viejo, CA

• Primary coordinator of Dealer Development special projects which include: KORE, dealer signage program, and dealer franchising programs. • Establish project development and implementation timelines that meet specific project objectives. • Oversee the vendor selection process and ongoing vendor oversight through the life of the project. • Monitor and track budget performance for special projects. • Design and implement communication plans to launch projects. • Design & develop resources and materials that support projects (ie; brochures, order forms, promotional materials, etc.). • Work closely with Regions and DMs to insure that projects delivered are aligned with Dealer and consumer needs. • Establish an ongoing database to allow for accurate tracking and measurement of Dealer participation in specific programs. • Generates routine reports as needed to track project implementation, as well as management summary reports

• Supported US sales team, handled case document required through HIPAA regulations • Managed inventory levels in off-site facility via Microsoft Dynamics CRM and Oracle • Worked directly with Territory Managers to coordinated device shipments to reps and tracking of unused product back to warehouse location based on needs • Primary coordinator with hospitals for invoices upon receiving PO’s • Provided device tracking activities in accordance with SOP 90 • Opened and maintain customer accounts • Processed RMA’s and transfers

• Provide first rate service to entire US customer base and authorized dealer accounts • Verify and process valid warranty issues for defective products • Utilize SAP daily to handle 100+ claims, sales orders, and general account needs

• Identified, qualified, and set meetings with prospective brand partners to demonstrate our software through GoToMeeting and PowerPoint tools • Generated and maintained reports of newly created relationships through Salesforce client pipeline each month • Worked closely with marketing team to develop and generate email campaigns bi-monthly

• Created and managed advertising campaigns for entire health clinic network throughout US • Oversaw design & development of resources (brochures, order forms, promotional materials, and physician information packets) • Generated routine reports to gauge impact of online social media tools (Facebook, LinkedIn, Twitter, and G+) and set bench marks to drive growth in client treatments

•Exceeded monthly quota month over month, generated 550+ new contracts, resigned 1650+ contracts during employment through maintaining customer rapport • Averaged a 3 accessory ratio per phone, awarded highest ratio in district twice