Aneessa Rodgers: Sales Supervisor in Wrightwood, CA

? Supervised floor sales ? Supervised cashiers and register transactions ? Identified sales opportunities and acted on leads ? Managed customer escalations ? Provided outstanding customer service ? Was able to showcase product knowledge and address any concerns of customers ? Established and maintained relationships with clients ? Conducted interviews of prospective colleagues for various positions ? Reviewed and revised schedules of my team to best maintain coverage of sales floor ? Oversaw engagement committee to boost colleague moral ? Lead team to meet and exceed sales goals and metrics

? Lead team to reach and achieve sales goals ? Planned, created and oversaw events for customers on key sale days ? Lead and taught colleagues on how to process truck shipments, product markdowns, sale set ups, product placement, and knowledge of new receipts ? Conducted interviews for various positions ? Assisted with returns and purchases as needed ? Processed change request and pick ups as needed ? Managed over sales department where I revised schedules to support workload of products shipped in and out of Macy's Retail Store. 2

? Drove results throughout store in sales, credit, and productivity ? Processed purchase and payment transactions ? Packaged merchandise and assisted customers in loading when needed. ? Addressed customer concerns and issued refunds ? Helped stock shelves ? Enrolled customers in Macy Star Rewards credit card and American Express credit cards as well rewards programs ? Aided and assisted customers through MyClient program ? Aided and assisted customers in search and send purchases through an online fulfillment center ? Flexibility throughout departments