Arthur Golden: in WEST COVINA

• Responsible for quality and collections of $300 million portfolio. • Responsible for policies and procedure regarding the financial investigation of customers and extension or reductions of credit lines and overall collections. • Conduct timely updates and make updates in the system to reflect any necessary changes to the credit scoring system. • Oversee relationships between Operations, Sales and Credit personnel to ensure that all credit escalations are resolved in a timely fashion. • Work with Treasury and Planning departments to establish cash collections goals. • Monitor customer contracts to ensure performance and compliance levels. • Establish the bad debt reserve and the analysis of risks. • Prepare weekly and monthly management reporting to measure departmental performance to established benchmarks and metrics. • EMPLOYMENT EXPERIENCE (CONT'D) • Responsible for presenting formal monthly A/R Presentation (PowerPoint) to Sr. Management Team. • Able to communicate effectively with internal and external clients via phone to answer inquiries and explain high risk conditions requiring their processing instructions and/or approval decision. • Responsible for developing department SOP's and Work Instruction Procedures • Negotiate the resolution of collection matters, third party collections agencies and legal counsel, as necessary. • Improved cash collections by 30%.

• Responsible for the functional operation of the Financial Services Department comprising the areas of Credit, Collections and Accounts Receivable. • Develop department budget, goals, objectives, collection targets and KPI's. • Prepare and present Monthly A/R Reports and results to Executive Management. • Oversee Month end closing process in compliance with GAAP and J-Sox. • Represent Company at Quarterly Association Meetings (MEMA). • Improved Past Due Ratio by 52% over prior years. • Increased Credit Approval Efficiency by 40%. • Implemented Project upgrade of the GetPaid Collections Software within budget. • Responsible for developing department SOP's and Work Instruction Procedures. • Implemented 3rd Party Payment Policy - to prevent illegal wire transfer payments.

• Responsible for planning, organizing and directing general credit and accounts receivable function. • Improved year end receivables 20% over prior year, with 25% less employee resources and reduced DSO by 3 days. • Established weekly and monthly cash collection target goals. • Reconciled Age Trial Balance with the General Ledger. • Analyze and post journal entries. • Improved and maintained Company Dunn and Bradstreet Ratings performance. • Implemented Credit Application Approval Process: • Designed to obtain Credit Applications or Sales Contracts on all customers and Personal Guarantees, where applicable. • Process and verify submitted information. • Establish credit terms and credit limits. • Prepared annual employment performance and salary reviews. • Implemented 3rd Party Redelivery Distribution Program. • Assisted in implementing EDI systems. • Participated on several committee assignments designed to implement new A/R systems and order to cash processes.