Austin Tighe: in Portland, OR

Handled 40-80 inbound calls per day from financial intermediaries and investors. Managed 12 regional bank clients and ensured all trades were placed accurately and in a timely fashion. Effectively disseminated fund information to advisors/investors for over 25 fund clients. Handled account inquiries in an efficient and timely manor. Ensured all bank clients’ accounts were in balance, and took immediate action if changes were necessary.

Successfully aided in the launch and management of the Philadelphia market for the largest customer loyalty platform in the country. Devised and executed strategy on how to penetrate the Philadelphia market successfully. Interviewed potential candidates to be a part of the Philadelphia sales team. Assertively pursued key decision makers in order to develop new business. Built and maintained client relationships. Gathered critical customer feedback to improve our product and service quality. Performed in a fast paced environment to meet sales goals and build a successful market. Helped the Philadelphia market become one of the most successful with fewest sales reps.

Built and maintained client relationships through methods such as cold calling, and attending networking events. Developed basic sales forecasts and estimated cost budgets for potential and existing customers and monitored PO statuses. Constantly researched and developed new and creative strategies to maintain a competitive edge. Oversaw the development of the company website and composed all literary content. Created and maintained the company’s social media presence via facebook, twitter, pinterest, google plus and linkedin. Coordinated the documentation of company projects to serve as features on the company website. Delivered thorough sales presentations to key decision makers. Trained clients on the use of their newly acquired systems.

Worked on SAP's Knowledge Management team to distribute high priority sales and marketing materials to the field via the internal corporate portal. Used social media, communities and micro blogging to bring transparency to team of 20 people. Gained thorough experience in change management while working in an evolving department. Advised executives and staff on the appropriate content and creation of new portal pages on the internal corporate portal

Exposed the team’s financial advisor to two million dollars in assets. Managed all aspects of the Baker Wealth Management Group marketing operation. Promoted informational programs to potential clientele via telemarketing, email, and standard mail. Reserved venues and catering services for monthly informational sessions. Maintained client database using "ACT" software and answered telephones. Organized and assembled qualified prospects to attend information dinner and lunch seminars.

Assisted in all aspects of launching a new non-profit