Azzi Zaman: in The Colony, TX

an 85-year old non-profit organization, provides a broad range of manufacturing and support services. The largest employer utilizing a blind and vision impaired workforce in Northern Texas, the Lighthouse manufactures government and civilian products specializing in textiles, injection molding, assembly operations, writing instruments, welded and formed polymer product manufacturing. It operates a fulfillment and distribution business, call center and digital marketing services. Generating over $20M in sales with 250 employees based at 3 locations in DFW metroplex. 1 Position reported to Director of Operations and Services: - Overseeing all daily operations of cutting, sewing and R&D (65 skilled garment artisans) to ensure policies and procedures are followed, production goals and timelines are achieved - Direct and supervise the process engineering activities such as layout arrangement, process timing and R&D projects - Designed and launched 5 new production lines (women's fashion, sportswear, drapery, tactical apparel and non-apparel products) increased product variety by over 100 new SKUs - Implementing strategies in alignment with CI principals to optimize production cost and increase productivity capacity (improved TAKT time, implemented new traceability system, increased marker efficiency, decreased defective rates) - Allocate resources effectively and fully utilized assets to produce optimal results through intensive cross training programs for 90% of sewing resources - Production scheduling and ensuring maximized on-time deliveries https://www.youtube.com/watch?v=CQvdYWYTT98

International Suit Wearhouse founded 1993, ISW Menswear has been a one stop shop for every occasion from casual to formalwear. Its mission is to provide quality apparel with an extensive collection at an affordable price. With 6 locations in the DFW metroplex, I was appointed to design and open an 11,000 sq. ft. premier store at Frisco. Position reported to VP of Operations and Sales: - Responsible for exceeding Sales Plans by training and coaching employees through development on product knowledge, customer service standards and visual presentation - Monitoring employee-customer interactions to ensure improved services as well as increased sales by value-driven presentation and multi-item sales - Identifying store needs by analyzing sales report and/or altering floor layouts and displays - Ensured adequate staffing at all times by appropriately scheduling based on business trend - Managing the overall expenses and profitability of the assigned location - Maintained proper and frequent inventory controls to complete store audits and ensure compliance with loss prevention programs - Implemented AOR (area of responsibility) program to improve process accountability

During relocation to the US during the Immigration process, worked various sales operations positions including supporting sales effort for men's apparel suits, shoes, ties & accessories at Macy's.

Core operation of Aryan Global has been opening and running "Sinbad Restaurant" Offering lunch and dinner with Mediterranean cuisine located in the premium location of Nyali Mombasa City Mall. - Recruiting, hiring and training employees to ensure compliance with F&B service and sanitation standards - Displaying leadership in guest hospitality, excellent customer service and creating a positive atmosphere for guest relations - Overseeing financial aspects including purchasing and payment of invoices 2 - Maintaining supply chain and catering contracts - Empowered employees to provide excellent customer service with establishing guidelines and parameters - Handled guest satisfaction and recommendations personally to oversee the continued excellence of food, beverage and restaurant experience.

Hacoupian founded in 1970 as a sewing workshop accepting orders for bespoke garments, with continuous expansion to become a successful business currently providing employment to over 800 employees in 2 manufacturing facilities and 24 chain stores. Today Hacoupian is a world class premium men's wear endorsed manufacturer and retailer of Zegna, Reda and other high-end Italian garment manufacturers. This company through years has achieved 30 international awards in design and manufacturing. Position reported to VP of Product Development: - Managing primary research projects including brand positioning and advertisement tracking in order to recommend sales and operation strategies based on market research and competitive analyses - Designed and managed customer satisfaction programs including customers surveys and in-store events - Obtaining and analyzing customer satisfaction insights, identifying deficiencies and ensuring effective solutions which successfully caused 25% decrease in warranty compensation - Leading collaboration and ensuring alignment between CRM programs, merchandising and marketing - Partnered with development, operations, QC, sales and marketing groups to exceed customer expectations and drive innovation to customer experience - Overseeing the performance and support needs of 24 retail stores/200+ sales team through reports, dealer surveys and frequent performance assessment tours - Successfully accomplished intensive corporate trainings and maintained high level of industry knowledge in regard to raw material, vendor management, pricing, manufacturing, product introductions and fashion trends - Direct implementation and execution of after sales policies and practices - Developed strategic relationships with key vendors to enable right work at the right time with best partners https://www.youtube.com/watch?v=mr81IcV_f3g

JTM partially government owned Agricultural and Chemical products manufacturing, import and export organization, has been operating under direct supervision of Ministry of Agriculture. The largest producer of medicinal herbs in Iran, has been pursuing a Research and Development focused strategy at its 1500 acre farm to improve cultivation methods and increase quality of Active Plant Ingredients. Position reported to VP of Sales: - Determination of contract parameters specific to each customer relationship, negotiation of contract pricing, terms and conditions - Development of strategy and action plan to grow sales, revenue and manage the sales pipeline - Creating new opportunities based on understanding of market potentials, specific customer requirements and production capabilities - Ensuring robust cross functional relationships with R&D, production, QC, and finance - Generating and reviewing analysis of product cost comparison with rest of industry vs. sales proposals 3

Green Plants of Life Co. Ltd. (initially IMPIRAN) was established in 1969 and has ever since been expanding steadily. GPL is the major supplier of saffron qualities, herbal tea, medicinal herbs, dried vegetables, nuts, fruits & flowers, roots, seeds, essential oils & extracts exporting to over 30 countries throughout the world. IMPIRAN-Green Plants of Life have been 3 times awarded as the exemplary exporter of Iran and 5 times award winner of exemplary producer of medicinal herbs in Iran. Position reported to CEO: - Developing and implementing a new Corporate Quality Management System which obtained organization's initial ISO 9001 certification - Reviewed sampling data prior to release or rejection of raw materials, packaging components and finished goods to ensure compliance with company and customer product specs and production monitoring programs - Scheduled and Facilitated all internal, second and regulatory agency auditing and facility inspections - Overseeing and implementing HACCP safety program - Continuously evaluating quality systems and submitting change recommendations to R&D, Production and Sales directors - Liaison between operations, customers and RM vendors related to any product quality specifications