Ben Mayo: in Munich

TWL (Transport Wholesale Limited) is a subsidiary of the Gough Group and they are a specialised supplier of transport engineering, workshop parts and OEM equipment. Role Purpose Responsible for the sale of all TWL products to meet / exceed specified financial targets (revenue, gross margin), while developing strong relationships with clients in the assigned territory so that Gough TWL is at the forefront when buying decisions are made. Responsibilities • Achieving sales growth through professional communication with existing and potential clients. • Managing key client accounts by understanding their business and implementing acute forecasting of product stock requirements for regional stock levels. • Promoting TWL products to meet and exceed specified financial targets. • Utilising needs analysis through the practice of active listening and questions to effectively up sell, cross sell, solution sell. • Attend industry events and staff training modules to up skill and maintain product knowledge. Utilise this knowledge to identify needs and gain customer commitment. • Customer service o Coordinating Customer Service Representatives within my territory to provide exemplary service to customers. o Demonstrating an understanding of operational processes as they relate to the OEM, aftermarket parts and mechanical engineering industry. o Monitoring key account monthly spending, manage their issues and complaints in a timely and effective manner to ensure an excellent client relationship is maintained. • Call Cycle Planning and Execution o Creating and implementation of an effective call cycle in my established territory which included potential cold calls as well as maintaining a consistent call cycle with current clients. o Maintaining efficiency and time management to develop consistency with my established territory call cycle. • Product knowledge and market Intelligence o Maintaining an extensive working knowledge of the heavy transportation industry, safety requirements and remain up-to-date with new regulations as the industry develops. o Displaying an up-to-date knowledge of all TWL products and their applications, market conditions, customer and competitor activities. Creating detailed interaction reports with my findings when necessary. o Analysing territory/market potential for business growth. • Representing TWL o Ensuring that personal presentation and conduct is always professional and represents the best interests of the company. o Responsible for the maintenance and safe operation of my company vehicle in accordance with my contractual obligations and company policy.

Bank of New Zealand is one of New Zealand's biggest banks and has been operating in the country since the first office was opened in Auckland in October 1861. At the time when I joined the Bank of New Zealand (BNZ), I considered it to be an amazing opportunity career-wise. Entering the financial industry was a humbling experience and it gave me a new perspective of how important customer relationships are. In my two years with BNZ I achieved an incredible amount of personal growth as well as gaining a further understanding of client relations and increasing my professional sales techniques. Receiving a promotion to Head Customer Service Consultant involved me displaying my management skills, while maintaining my usual day to day tasks. Responsibilities • Promoting and selling banking products and services to new and existing clients through quality conversations, identifying their financial needs and referring them to the appropriate specialist. • Participate in the implementation of local sales campaigns and maximise sales through promoting products to customers. • Meeting targets to ensure revenue growth, customer satisfaction scores and sales KPIs. • Proactively create customer awareness of remote channels and encourage customer usage of these service options. • Maintaining an in-depth knowledge of bank products and services. Utilise this knowledge to identify needs and gain customer commitment. • Stock (cash) ordering, controlling and management. • Daily task management of all Customer Service Consultants and organisation of temporary staff. • Training of new staff in behind the scenes of daily bank business. • Automated teller machine management.

In March 2016, I launched my own Personal Training business (part time) after completion of the necessary qualifications. B-Fit NZ's main focus was to implement and promote healthy lifestyles and fitness while building strong team connections within corporate businesses and high performing sports teams. After successfully operating for 16 months I decided to sell my client list and to focus on my full-time career. Responsibilities • Creating specific training programs to suit individual clients' fitness. • Creating group training programs to suit a variety of fitness levels. • Promoting and sell my business services to corporate clients. • Keeping large groups (up to 30pax) motivated while monitoring exercise forms and offering technique advice. • Calculate, record and monitor exercise progression of all clients in large groups. • Researching and developing new ideas to keep fitness training fresh and up to date. Achievements • Successfully acquired contracts with three leading organisations in New Zealand, i.e. The Warehouse Group (head office NZ), The Toll Group (head office NZ) and High Performance NZ (Junior Netball Team). • Learning an enormous amount about how businesses operate from behind the scenes due to starting own business independently.

Role Purpose Establish, develop and maintain working business relationships with both current and prospective customers, effectively selling BNT's products and services to achieve and exceed sales and growth targets. Responsibilities • Customer service. • Call cycle planning and execution. • Product knowledge and market Intelligence. • Representing BNT Automotive.

Responsibilities • Direct customer sales over the counter and on the phone. • Inventory management.