Bonnie Sjoberg: Business Development in Denver , CO

• Demonstrate expertise in administering a broad range of claims for a diverse client base as well as administer all aspects of customer accounts. • Optimize daily operations by obtaining feedback from involved parties and retrieving pertinent event and policy details, enabling fulfillment of coverage and liability. • Define and convey all viable options to clients as well as coordinate repairs or losses accordingly. • Review, assess, and update detailed client files accurately and efficiently with correct vehicle details, vehicle location and contact information for the vehicle owner as well as other parties involved. • Investigate and fully resolve customer questions, issues, or concerns, ensuring full client satisfaction and retention. • Heighten ease of access for various reference materials for utilization by staff and customers.

• Employ control and authorization over all marketing engagements for Diageo Beverages with the goal of expanding product sales. • Broaden brand awareness throughout the industry by delivering client brand education and offering product sampling. • Bridge communications with the marketing department in order to organize and disseminate tools and materials to various promotional events. • Direct and oversee event organization and exclusivity by partnering with venue management and employees, ultimately delivering a unique and interactive experience. • Synthesize in-depth consumer reports at the end of each event for the purpose of monitoring product reception and feedback.

• Spearheaded all daily office operations consisting of managing phone lines and filing systems as well as processing inbound and outbound mail. • Streamlined communication efforts as well as managed client, vendor, and guest relationships. • Studied, reconciled, and processed accounts payable, obtained final approvals, and forwarded documentation for payment. • Coordinated new hire onboarding procedures for local and international employees by creating required online accounts and generating access, creating a smooth employee transition. • Functioned as Employee Engagement Committee Leader for multiple business units with accountability for acquiring nominations and awarding employees by way of company-wide emails and gift certificates. • Examined and audited expense reports received from management and employees on a daily basis to verify policy compliance.