Brooklyn Winn: Operations Management Consultant in newport beach, CA

A nationwide chain of celebrity beauty lounges, specializing in semi-permanent lash extensions using European Application Techniques. www.theblinkbar.com

MANAGEMENT OF THE QUALITY CONTROL DEPT. -Hiring Manager -Direct supervision of 25-30 employees -Secondary supervision of 30-50 employees -Creating and enforcing new protocols/strategies -Development of training material -Call volume, hold times, and missed calls analysis RISK ANALYST Analyzing & reporting trends to minimize the loss by improving company performance and delivery of service and products. Continuous assessment of accounts to ensure the highest quality of service is being delivered. BUSINESS DEVELOPMENT -Hiring Manager -Maintain proper staffing of various departments -Create and develop new departments as needed -Creating and Maintaining proper structure of work flow -Strategic Consulting, including business plan & sales strategy development. OVERSIGHT OF THE CONTENT DEPARTMENT -Supervision of Content Department Manager -Direct Management of invoices pertaining to web team REPUTATION MANAGEMENT -Upkeep of various social media outlets and online forums -Addressing posit

MANAGEMENT OF THE CONTENT DEPARTMENT -Supervision of 5-10 employees -Hiring Manager within department -Development of all training materials and protocols -Assessing and developing ways to improve product delivery -Assisting web developers to create product variety -Assisting web developers to improve functionality of current products -Direct Management of invoices pertaining to web team REPUTATION MANAGEMENT -Upkeep of various social media outlets and online forums -Addressing positive and negative feedback accordingly

-Creation of new content related to various industries -Implementing new SEO strategies -Editing of existing content -Utilizing photo, video and other media -Responding and addressing client needs