Candy Ortega: Employee Service Associate in Los Angeles, CA

• Meet deadlines on administrative tasks: process all garnishments orders, enter address changes, update W-4 statuses, set up direct deposits, and process W-2 reprint requests. • Respond to employment verification requests: verify employment dates, positions, and employee wages and benefits. • Document and forward federal and state tax notices to the appropriate parties. • Answer and log a high volume of calls and correspondence. • Provide assistance to Warner Bros. employees, writers, actors, singers, and other private and government organizations. • Guide employees with submitting expense reports and using Concur • Travel and Entertainment’s reimbursement policies and guidelines. • Guide employees on how to complete and approve Monthly work records and online timesheets. • Assist employees on how to use tools such as employeeConnection and how to access forms and submit requests from Behind the Shield. • Gained the knowledge on how to assist employees with everyday work issues s

• presented extensive reports on product research of popular cosmetics items from competitors

• Assisted in organizing and overseeing employee briefings and recruitment events • Kept stocked office supplies and pantry. • Greeted guests and clients and provided guidance around UCLA campus.

• Assisted in researching union claims to determine their validity • Developed an understanding of union contract negotiations and audit settlements • Created files for new feature productions and their grievance cases • Organized incoming documentation from productions; such as revised scripts, call sheets, cast and crew lists, deal memos, travel authorizations and one line reports

• Implemented an accounting procedure for order returns and warranty exchanges to obtain an accurate calculation of gross profit. • Created an employee manual outlining preferred operational procedures to ensure outstanding customer service • Maintained an excellent business relationship with suppliers to guarantee efficient product delivery and access to promotional discounts • Achieved a high inventory by closely monitoring stocked merchandise, updating wholesale costs and retail prices, and promoting products to customers

• Authorized patients vision insurance benefits and tracked payments • Accurately recorded patients exam history and related medical information