Carlee Ardis: Operations Analyst in San Clemente, CA

Prepare and record complex accounting journal entries by compiling and analyzing financial data received from billing department. Perform account analysis and investigate unusual items by using the tools and computer applications available (Microsoft Excel, Salesforce, Wanaka and Google Docs). Review variance analysis over the P&L statement for Professional Services and Hardware revenue including research of root causes for trend changes. Review and track Professional Services statements of work, record revenue and ensure recognition is in compliance with company standards and US GAAP. Effectively communicate with the Professional Services team to verify reported revenue figures and validate completion of work (time entries, installation logs, and customer approval). Prioritize time to ensure deadlines for month-end close and financial reporting requirements are met. Analyze and reconcile bank statements (e.g. Master Operating, Lockbox, MCA Accounts, Credit Card Clearing and ACH Clearing). Monitor posting of cash receipts and collaborate with the Accounts Receivable team to ensure receivables are reconciled with bank deposits.

Oversaw client accounts, accounts receivable write-offs and credit requests. Analyzed billing data from CRM and entered into Dynamics GP, generated monthly invoices. Identified and researched billing discrepancies, made all necessary changes and processed credits to clients. Prepared and processed daily bank deposits; coded and posted daily cash receipts. Managed client collections and initiated security deposit refunds at end of client's lease agreement. Reviewed and coded all invoices for payment, posted invoices to GP Dynamics, printed checks and initiated wire transfers. Audited and processed employee expense reports. Maintained personal contact with site managers and managed vendor contacts on payables receivable matters. Processed yearend 1099s.

Successfully prioritized time and responsibilities during month and quarter end close to meet strict deadlines and department goals. Worked closely with other departments and responded to inquiries from all levels of management including SVP, VP, Managers, Supervisors, Billers and Cash Applications Team. Performed daily and monthly reconciliations of the following systems: Control Log, Revport, SAP Collaborated with the GL Revenue Accounting team to resolve discrepancies. Obtained a strong understanding of the billing cycle, excelled under pressure and processed hundreds of invoices for mailing to meet monthly department goals. Responded accurately and timely to audit requests from both internal and external auditors. Detail oriented; viewed as the "last line of defense" in the department to review invoices before they were sent to clients.

Verified invoices and check requests for appropriate documentation and approval prior to payment. Created and reviewed all customer over payment refunds and warranty cancellation refunds, utilizing SQL to import and export transactions to the ERP system. Sorted and coded invoices to the appropriate GL; matched invoices to checks, obtained proper approval signatures and distributed checks accordingly. Prepared and processed electronic transfers and payments including wires and ACH obligations. Assisted in the implementation of a paperless invoice processing system (Invoice Manager). Responsible for downloading customer payment source files and posting payments by recording cash, checks and credit card transactions. Investigated and resolved negligent accounts and rejected payments; resolved customer queries.

Provided administrative support to the internal and external sales team. Ensured submitted contracts and loan applications were complete and accurate. Completed residence, insurance and personal reference verifications. Communicated with dealers and area managers in regards to loan application statuses. Managed incoming calls; directing customers to the appropriate department and taking down leads for interested dealers. Processed dealer application packets, ensuring forms were accurate and filled completely.