Chelsea Mitchell: Account Manager in Vista, CA

Assist in item set up for some accounts-UPCs, upload pictures, create item descriptions, etc. -Take on incoming calls regarding any products questions or issues. -Provide a weekly inventory for all Sales Reps. -Manage customer transactions including order entry, RMA entry, credit processing, etc. -Facilitate international shipments and customs documentation. -Familiarized with freight terms due to booking LTL shipments and using online shipping sites including: Intuiship and Globaltranz. -Work with production department to provide customers with product availability updates. -Communicate issues to sales reps and work through resolutions -Work with allocation and trafficking teams to make sure orders ship complete and on time. -Works closely with large online retailers including: Amazon, Livewell Sports, Wayfair, ATG, Hayneedle, Unbeatable Sales, etc. and creates a relationship with the buyers in order to execute purchase orders in a timely manner. -Uses online programs includin

o Provide excellent customer service at the front desk to maintain customer satisfaction. and enter in appointments and data for future and present clients. o Calculate proper prescription doses for the treatment of our patients. o Answer incoming phone calls and make outgoing phone calls in order to further assist client needs. Screen phone calls and route calls to the proper department. o Emphasize the importance of various products to clients. o Market our business by managing all online social media. o Order all supplies needed to properly maintain and run the business.

o Aided the Marketing team in preparing visuals for the Magic Trade Show o Demonstrated the ability to assist the marketing manager by helping with travel arrangements, working on putting together events, answering phone calls, etc. o Organized news, activities, and content on website o Called vendors to maintain relationships and vendor data and handled PO sheets. o Provided upkeep within the sample room for upcoming meetings with various vendors.

-Provided Customer Service to those that attended meetings/events - Handled a Large sum of cash and made sure it was secure at the end of the day. - Took down and set up events every weekend.

o Maintained relationships with the customers by successfully marketing and selling products on the floor, in the fitting rooms, and via phone orders o Processed register-based sales and end of shift/nightly true-ups o Highlighted seasonal promotions to maximize daily sales o Focused on visual merchandising by styling mannequins and creating window displays throughout the entire store

-Distributed, Collected, and Inspected Paperwork dealing with evictions. - Dealt with a high volume of people. -Performed these duties under the supervision of a mentor while enlisted at California State University of Northridge.

o Analyzed the annual budget, focusing on individual product line cost development o Juggled several clerical duties including: answering phone calls, filing paperwork, etc. o Maintained a professional relationship with a major corporation and its employees