Chloie Butler: in Whittier, CA
Chloie Butler
Whittier | United States
Skills
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Interests
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Industries
Lifestyle
Outdoor
Surf
Summary
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Activity
Projects
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Work experience
OluKai
Corporate Gift Coordinator | 11/2017 - 02/2019
¦ Responsible for executing 50+ internal gifting events for OluKai. Worked closely with meeting
planners to build a custom product assortment and coordinate onsite gifting experience.
¦ Responsible for concepting the OluKai gifting experience by building a mobile gifting suite and
working closely with third party gifting partners to manage product inventory for over 180
events.
¦ Assist in working closely with third party gifting partners to manage and place event orders,
product inventory and display materials.
¦ Coordination of travel, lodging, onsite event preparation, inventory planning and return of
product
¦ Coordinate and manage special projects, monthly expense reports, budgets and daily
calendar
¦ Support the Corporate Gifts and Events manager in prospecting new business and retaining
current customer for future programs.
OluKai
Consumer Customer Service Representative | 06/2015 - 11/2017
¦ Provided exceptional customer service to OluKai and partner brands Kaenon and melin
customers via phone, email and online chat systems
¦ Answer calls, email, online chats related to our ecommerce site. For example: general
questions, order placement, tracking, response to product reviews/questions, and
returns/exchanges.
¦ Assisted in the development of systems and reports to document consumer feedback
¦ Processed department return authorizations, issuing call tags, checking fraudulent orders and
updating trackers and logs
¦ Responded to a variety of consumer inquiries, resolving issues and directing consumers to the
appropriate resolution channel when needed
¦ Updated OluKai and created Melin Standard Operating Procedures and worked with fellow
colleagues to come up with new and efficient procedures and processes.
The Waterfront Beach Resort, A Hilton Hotel
Hospitality Attendant | 06/2010 - 10/2014
Provide benchmark customer service to guests of The Waterfront Beach Resort
Efficient in the Squirrel POS system
Handle and resolve guest issues in a timely matter
Kept inventory organized and up to date
Ordered new inventory when necessary
Managed orders and reservations of hotel activities and amenities
Interacted with guests,vendors, and outside visitors via telephone and in person
Education history
Vanguard University of Southern California
Bachelor of Arts | 2007 - 2011
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