Chris Glass: Global Director of Information Technology | Customer & Employee Experience Expert | Team Builder in Orange, California
Chris Glass
Global Director of Information Technology | Customer & Employee Experience Expert | Team Builder
Orange | US
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Industries
Bike
Lifestyle
Outdoor
Summary
Activity
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Work experience
Violent Gentlemen, LLC
Director of IT | 02/2023 - Current
• Lead the development and implementation of IT strategies, ensuring alignment with business goals, driving technological innovation, and enabling company growth.
• Managed and optimized the company’s IT infrastructure, including networks, ensuring reliability, scalability, and high availability to support e-commerce operations.
• Directed the technical management of the e-commerce platform, ensuring seamless system integration, enhanced customer experience, and streamlined operations across all digital channels.
• Established and maintained robust cybersecurity protocols, safeguarding company and customer data.
• Identified and integrated emerging technologies to improve efficiency, reduce costs, and maintain a competitive edge in the market.
• Regularly communicated IT performance, risks, and opportunities to executive team, providing clear and actionable insights.
Better.com
Director Global IT Support & IT Lifecycle | 12/2019 - 08/2022
• Lead the internal technology departments, leadership, and teams in all aspects of device support, access control, security protocols, onboarding, oboarding and user customer service.
• Responsible for the onboarding/oboarding success during rapid scaling up and down of the company headcount during a fully wfh environment (2500 employees to 13000 employees, then back down to 3000 employees.).
• Partnered with internal infrastructure, networking, security, project management and saas leadership to ensure the company's broader initiatives and objectives are met.
• Maintained vendor relationships for equipment total lifecycle.
• Operated in a Mac/PC/iOS/Android environment.
• Improved security and access control measures, enabling 99.8% uptime on essential business services.
• Developed and maintained operational reports to management on KPI's, such as End User Satisfaction, Service Level and Cost of Service.
• Implemented automation tools to increase productivity of Service Desk sta and reduced service desk ticket resolution cycle times.
NCompass International
Internal Technology Manager | 08/2016 - 12/2019
• Managed internal technology department in all aspects of sta device support and network infrastructure.
• Worked closely with external vendors to facilitate all equipment leasing/procurement lifecycle.
• Responsible for MDM configuration and client compliance as a key daily responsibility to ensure full network security and backend system operation.
• Operated in a Mac/PC/iOS/Android environment.
• Reported directly to Vice President of Technology & COO.
• Provided technical support and maintenance of IT assets.
Apple
Genius | 11/2012 - 08/2015
• Used Apple problem-solving and steps of service to assure customers of eicient resolutions to their technical problems.
• Maintained composure and customer focus while troubleshooting and solving technical issues according to Apple policy.
• Helped ensure that the workload is handled by the team eectively in high pressure situations.
T-Mobile
Retail Sales Manager | 04/2009 - 02/2012
Sprint Nextel Inc.
Retail Sales Manager | 06/2008 - 03/2009
T-Mobile
Retail Sales Manager | 06/2007 - 06/2008
Operated highest volume retail store in Central Ohio. Launched multiple new “Playground” locations in the Washington DC area. Operated store based on monthly P&L statements and made adjustments accordingly.
Sprint Nextel
Retail Sales Manager | 02/2003 - 06/2007
Provide day-to-day operational business management that includes inventory control, cash management, hours of operation and staff management. Oversight on all operational budgeting criteria and sales quota requirements to include activations, accessory sales, data attachment and service & repair.
Cingular Wireless
Area Retail Manager | 08/2001 - 10/2002
Responsible for the simultaneous operational management of multiple retail locations in my territory. Coordinated sales promotions, allocated sales quotas across a cadre of trained associates and made financial decisions supporting daily operations.
Verizon Wireless
Retail Sales Consultant | 07/2000 - 08/2001
Responsible for all aspects of Customer Service support that included new line activation, credit checks, account troubleshooting and providing additional product and services.
Education history
Western Kentucky University
Information Technology | 1995 - 1997
Warren East High School
Academic Diploma | 1991 - 1995
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