Claire Bastarache: Sales in San Marcos, CA

-Continually communicate with customers in meaningful ways to gain customer trust, increase company referral base, and develop a network of strong sales opportunities. -Direct sales floor activities ensuring excellence in the delivery of customer service, discussing financing and vehicle benefits, and demonstrating vehicles to potential customers while up- and cross-selling dealership products to meet customer needs. -Serves as trainer and mentor to new hires, providing CRM system support. -Established and maintains a customer database of inquiries, follow-ups, and appointments. -Works cross-functionally to increase growth and retention. Works with Sales teams, managers, and other departments. -Oversees administrative and financial duties, including recording products, vehicles, and services sold; inventory control; and financial tracking and analysis.

- Oversaw weekly sales metrics analyses for Sales teams, including sales by representative, customer touchpoints, and customer fall-out. - Handled customer escalation follow-up, resolving store-level problems, as necessary. - Managed a variety of tasks such as customer lead tracking and distribution, inventory management, preparing vehicles for customer delivery, and training and overseeing the online Point of Sale (POS) system. - Partnered with Sales, Finance, Retail, Parts, and Service to achieve monthly goals. - Negotiated sales agreements’ terms and conditions and handled extended warranty contracts and motorcycle sales. - Was company’s representative at trade shows and exhibitions, events, and demonstrations.

- Followed sales projections to track and manage clothing inventory. - Led, developed, supervised, mentored and trained, and delegated tasks to staff. - Oversaw and grew customer base using events, innovative branding, social media, relationship and customer portfolio building, and cross-selling opportunities. - Handled vendor orders and related database management and tracked and reported year-to-date and monthly department figures and sales goals.