Dani Hobson: Sales Operations Coordinator, Specialty/Canada in Long beach, CA

Responsible for providing the highest level of service to sales management, sales representatives, and wholesale customers to achieve company sales goals. Monitors orders for assigned group of sales representatives and accounts in assigned territories for Canada. Responsible for anticipating and preventing issues that impact customer satisfaction. Connects with Sales Management and Sales Representatives daily to resolve outstanding requests. Follows policies and procedures to guarantee that customers are notified of all issues/risks related to orders at least 45 days before the requested delivery dates. Builds sales tools and provides product recommendations based on ATP (Inventory Available-To-Promise) Identifys sale opportunities & planning within assigned territories to meet replenishment goals. Collaborate with the Accounting department to monitor and resolve credit issues.

Oversees order management and customer service programs for Ecommerce. Provides direction to a 3rd party customer service provider for resolutions and communications. Monitors fraud detection for all three brands. Evaluates and responds to all dispute claims and provides resolution. Oversees promotional management. Documents all promotional requests from internal and external departments, creates promotions, ensures proper testing prior to 'live date' within the Ecommerce platform. Provides operational support to the Director of Operations on projects and initiatives that drive operational efficiencies and or enhance customer experience.

Responsible for invoicing all North America (US & Canada) online orders. Implements training and manages the Customer Service department. Oversees customer satisfaction, complaint handling & resolution. Involved in policy development, retail, sales, fraud detection and reporting analytics. Works closely with management and operations to ensure order fulfillment. Responsible for investigating and reversing credit card charges disputed. Processes refunds to the merchant or cardholder; tracks chargebacks and refers fraudulent activity to the appropriate department.

Assist in coordinating and organizing Outlet Sales throughout Orange County & Unified School Districts for Stussy, Undefeated, Boneyards, and Us Versus Them brands. Implements revenue growth through the use of sales and customer service skills. Responsibilities consist of assisting with processing payments, bagging, stocking merchandise and maintaining a professional, lively sales floor environment to maximize the customer shopping experience. Involved in booth set up and tear down procedures. Event History: http://www.stussyoutlet.com/ Ladies First x The Well - BLACK SUNDAY SALE- November 29 ,2015 http://www.ladiesfirstevents.com/ 626 Night Market July 2–4 July 22–24 August 12–14 September 2–4 http://www.626nightmarket.com/ Silk Show Outlet & Sample Sale - January 16 & 17 2016 at the Pomona Fairplex http://www.thesilkshow.com/about/

Processed customer orders and requests via phone, email and chat for Foxhead.com Handled all claims in regards to returns, exchanges and warranty information. Diffused problems and offer solutions in a timely manner. Completed bulk emails in a timely manner Utilized SAP, Magento and Outlook platforms