Daniel Greene: Senior Recreation Leader in Mission Viejo, CA

Greet customers upon entrance and handle all cash and check transactions. Assist customers in-person and over the phone regarding park operations, product, lessons and events. Provide information and customer service on a wide variety of department programs, facilities, policies, and procedures to program participants and the public. Assist in the hiring and training of part-time recreation leaders. Provide input on staff performance evaluations. Schedule, assign, and monitor work and provide face-to-face leadership to program staff. Enforce rules and regulations to assure the safety and welfare of participants. Ensure safety training occurs on a regular and reoccurring basis. Prepare accident and incident reports. Resolve conflicts or complaints in order to address public needs. Perform related duties as required.

Unload deliveries of boxed product. Prepare product for shipment to store. Operate manual forklift with heavy palettes. Assist with deliveries/heavy lifting. Set up/take down for company events. Maintain a clean and organized workspace within the warehouse.

Work directly with Majors Accounts Manager to successfully manage and ship customer orders in a timely manner. Coordinate drop shipments for outside vendor E-commerce orders. Communicate with the warehouse regarding shipments and returns of customer orders. Input sales orders and create invoices via AS/400.

Assist customers in-person and over the phone regarding their product warranty issues. Organize and book in newly received watch and wetsuit warranties. Maintain a clean and well-organized workspace for the service center.