David Kramp: Senior Technical Writer in Anaheim, CA

I have created technical, process and help documentation related to our suite of software platforms. Documentation types include user guides for multiple user types, release notes, style guides and online help environments. • Reduced new hire learning curves by implementing an online help database. • Delivered quarterly release notes based on strict developer schedules. • Standardized interdepartmental practices by creating a company style guide. • Identified the impact to various user groups when system updates are implemented to create a communication plan for technical documentation.

I developed operational procedures outlining day-to-day processes for managing and implementing National Accounts. Research processes include reviewing national contracts and conducting interviews with Account Managers and subject matter experts. • Successfully re-designed and implemented new National Program Procedures making them efficient and concise for our branches. • Participated in multiple Six Sigma projects with all matters related to internal documentation.

I supervised a staff of writers and artists developing all departmental collateral by prioritizing, organizing and delegating tasks under a fast-paced, deadline-driven production schedule. Edited and approved all copy and design layouts ensuring concepts were aligned with company initiatives. • Successfully created and launched a monthly line of Product Knowledge publications. • Partnered with Public Relations, Community Affairs and Human Resources to develop targeted communication plans to include but not limited to, daily e-mails, weekly bulletins, posters, newsletters, flyers, brochures and marketing advertisements.