Diego Escobar: Customer care
Diego Escobar
Customer care
United States
Skills
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Summary
Activity
Projects
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Work experience
distribution equipment, protections, ATS, motor drives and power
Customer care | 03/2017 - Current
March 2017 - Now the bottling maintenance department and daily maintenance issues
o Application engineering by selecting equipment, stablish technical to guarantee availability and process optimization.
requirements, making quotations for Low and medium voltage
distribution equipment, protections, ATS, motor drives and power
o Responsible for the coordination for project related to the first the quality.
plant's extension (Bottling room, Filtering, bright brewer Tanks,
o And account management for end users and channels, sales, vertical
segments for all Eaton Electrical solutions. maturing tanks, and Water Treatment Plant), audit sub-
contractors and assure compliance of each contract.
o Focus on results: see to the achievement of KPI's, like revenues,
growth and visits, Customer care, summarizing their specific needs o Engineering on automation and communication systems (basic,
and transforming them into potential revenues using. conceptual and detailed), Budget planning, prepare and deliver
Bidding documents for procurement department, Budget
o Manage pipeline funnel in C360 CRM tool.
Management since planning to the FAT & SAT Tests.
o Consultative sales in energy efficiency, safety and availability.
o Budgeting and technical offers.
Schneider Electric
Corporate headquarters in the Technical Vice presidency | 03/2012 - 03/2017
improve company main KPI's, optimize or solve problems for the March 2012 - March 2017
seven National Breweries of the company in all industrial processes
o Support OEM's & System Integrators, sales vertical segments for at Corporate headquarters in the Technical Vice presidency.
all Schneider Electric solutions like energy management software,
hardware and .services.
o Engineering on automation and electrical systems (conceptual and o Search and develop new channels by marketing activities, basic), Budget planning and management since planning to the site
prescription and demand creation. acceptance test, working with an auditing sub-contractors to meet
o Achieve KPI's, like revenues, growth and visits, Customer care, compliance of the delivered systems.
summarizing their specific needs and transforming them into o Energy Auditor (energy efficiency program) in the Team of potential revenues, using consultative sales process and promotion and execution for the Carbon footprint reduction
negotiation.
program.
o Support in sizing and selection for budgeting and tendering.
o Manage pipeline funnel using Salesforce. Manager - business unit Automation at Colredes de Occidente
Plant Extension Project Valle brewery
Project Engineer | 09/2009 - 06/2010
North Andean Region
Initially, project execution on electrical and automation contracts for
Central Corporate headquarters Bogota
Business Development Engineer | 08/2007 - 09/2009
at Schneider Electric
o Conception of solutions regarding technical challenges aimed to West agency - Cali
EPSA
Project Engineer | 02/2007 - 09/2007
o Engineering on automation systems (conceptual, basic and detailed), implemented in nationally recognized companies.
Corporate headquarters - Yumbo
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