Diego Videira: in São Paulo, SP

Main responsibilities: • Management of Team Managers, Team Leaders, SME and marketing and service consultants; • Reports of KPIs for weekly committee with the director's board; • Financial management, both annual budget (R $ 700 thousand annually) and area's internal profitability (R$ 24 million annual); • Relationship management with high value (VIP) clients and beginning investor clients; • Implementation of operational strategies on the main and correlated KPIs; • Operational coaching plan elaboration; • Execution, measurement and management of operational processes; • Evaluation of opportunities in the areas of support: HR, training, QA and WFM; • Operational planning and sizing;

Main responsibilities: • Start-up and structuring of the area; • Leadership and team management dedicated to customer needs and their indicators; • Reports for marketing, commercial, service and operations areas, perspectives and issues related to the field and authorized network; • Commercial management, sales team and responsibility for reports and indicators in the area; • Implementation of e-commerce and management of social networks; • Report and monitor all security and product campaigns; • Measurement and monitoring of importing processes; • Follow-up of cases with the legal department; • Support for the authorized network; • Team management and contact center structure management as everything from operational control reports and metrics such as telephony structure; • Guarantee proceedings;

Main responsibilities: • Migration, Start-up and restructuring the area; • Leadership and team management dedicated to customer needs; • Reports for marketing, commercial, service and operations areas, perspectives and issues related to the field and authorized dealership; • Report and monitor all safety and product campaigns; • Measurement and monitoring of importing processes; • Follow-up of cases with the legal department; • Support for the authorized dealership; • Team management and contact center structure management as everything from operational control reports and metrics such as contact center whole structure; • Warranty management;

Main responsibilities: • Coordination of teams focused on BI, technical support, prospecting of new clients and sales, quotation of services and Contact Center; • Development of new projects; • Installed Data Base Management of Latin America (LATAM) and Brazil; • Management of indicators and leadership of teams; • Follow-up of cases with the legal department; • Track and report all safety and product campaigns; • Creation and structuring of the quotation center; Academic Degree: