Donald Edmiston: CLIENT SYSTEMS in San Diego, CA

Key Responsibilities: Subject matter expert in solving common and complex issues within established guidelines and recommends appropriate alternatives that diverse in complexity and scope. Coordinate creation and maintenance of plan and timelines. Ensure linkage between strategy and operational activities. Provides direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution in handling most unique situations. Identifies issues and facilitate problem solving, contingency planning, and decision-making. Inform key stakeholders of status, issues, problems, and proposed solutions as appropriate. Manage teams and individuals in a matrix environment, ability to track team performance against objectives, use of effective meeting management tools and techniques, and knowledge of decision-making and conflict resolution techniques. Provide performance feedback to team and cross-functional line management. Keep desktop PCs to top-secret server rooms crucial equipment functioning at peak performance. Responsible for configuration, implementation, and maintenance of various technologies to provide top level customer support for the technology infrastructure. Proven experience in network/hardware/operating system troubleshooting, PC assembly, system integration, technical support, and customer service help desk. Support Microsoft operating systems, including demonstrated knowledge of Windows 2003 and 2008 Server, Windows XP and Windows 7. • Take inbound calls and resolve Tier 1 and Tier 2 end user issues. Issues also may be received via e-mail, phone calls and chats • Utilize Active Directory to create and manage end user accounts, including but not limited to resetting passwords and group memberships • Manage the first level support (1st) for various applications • Perform hands-on fixes, including but not limited to installing, configuring and upgrading software, installing hardware and configuring systems and applications • Respond to various desktop, network and server related issues • Performed routine and regular analysis on Help Desk tickets on Remedy and SharePoint • Represents the department as the primary contact with internal senior management and external representatives

Key Responsibilities: Single point of contact for the client regarding project issues. Anticipate customer needs and requirements. Provided frequent and ongoing status communication to the customer. Possess excellent verbal and written communication skills, excellent customer service skills, excellent interpersonal skills, and the ability to work well with high volume workloads, excellent organizational abilities and attention to detail, ability to work independently in an extremely multi-tasked environment, ability to work well with others in team settings. Proven dependability, service oriented, willing to continue their professional development having an optimistic attitude, and great work ethic. Provided direction on projects from inception through completion and provided technical and managerial assistance on all aspects of project management to comply with the technical requirements for the customer. Managed and coordinated technical and administrative staff by assigning, scheduling, prioritizing, coordinating, and facilitating multiple tasks. Reviewed work for quality assurance. Compose memoranda and reports for meetings. Ensures training of all staff members and instructs them on methods, procedures, and standards. Evaluates, develops or implements procedures regarding project documentation and development. Troubleshot technical problems and took corrective action. Participated in long-range planning, analysis, and program design; minimal supervision with wide latitude for independent judgment. Provided voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Geographically Separated Unit. Specialize in information technology and communications systems managed and maintained by the Squadron - network infrastructure, wireless systems, voice systems, and CFP operations. Serves as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications. Processed travel requests.Generated analysis of timeline, and resource information that facilitate scenario planning, contingency planning, risk assessment and management, problem solving, and decision-making. Monitors and manages team performance metrics relative to project plan. Coordinate interactions with resource advisor to ensure adequate budget and resources to support approved scope. Execution of project activities. Initiate, plan, and execute multiple projects and sub-projects. Delegated tasks to internal and vendor support resources. Ensured all project related issues are resolved within established timeframes. Monitor and report project status to Senior Management Provided systems administration support on workstations and servers using multiple operating systems. Installed and tested the system security configuration and monitoring, operating, troubleshooting and maintaining workstation and server hardware and software. Experienced in video and web conferencing tools. • Served as a recognized authority on the repair and operation of various types of ANG equipment. Planned, directed and scheduled information technology work load distribution • Reviewed submission of equipment repair and modification; compliance with established procedures and directives; requirements for equipment maintenance records and reports; and proper utilization of equipment, personnel, and facilities • Prepared and briefed Squadron Commander on Status of Resources and Training System (SORTS) reporting • Reviewed and evaluated information in technical reports, logistical studies, supply data systems, and observations/inspections of maintenance organizations. Researches material pertaining to maintenance and maintenance management. • Utilized computer software programs to identify errors, equipment, non-mission capable time, and to determine a course of action to improve readiness • Assistance visits to logistic and maintenance functional areas to provide guidance and assistance to ensure effective and smooth maintenance operations • Managed the network infrastructure systems include: local/wide/virtual area networks (LAN/WAN/VLAN), intrusion detection systems, closed circuit television, network switches, routers, information transfer nodes (ITN), and platform IT systems. • Facilitated and developed, tracked, updated, and produced documentation for project accountability • Confer with network users about how to solve existing system problems • Reinforced the establishment of work standards, methods, and controls for preventative, scheduled and unscheduled maintenance actions • Interpreted malfunctions and prescribe corrective action • Performed the duties necessary to accomplish the mission objective and provide customer support of programs that are essential to squadron daily operations, training and readiness missions • Familiar with proper COMSEC procedures for the use, documentation, destruction, safeguard and transport of such material • Managed the voice systems include: plain old telephone systems (POTS) networked secure and unsecure voice, Voice over Internet Protocol (VoIP), voice mail systems, unified communications network systems, and Video Tele-Conferencing (VTC) networks.

Key Responsibilities: Administered presentation of initial or new hire security briefing, annual refresher, and termination briefings for the organization. Accountable for individual attendance to employ awareness of media keeping managers and subordinates abreast of lasts information, personnel, and technical security policies. • Conducted in initial security briefings, debriefings, indoctrinations, and re-indoctrinations • Reviewed, prepared and maintained physical security requirements • Streamlined the development and implementation of a security awareness program • Prepared weekly reports, documenting the current status of all open security requests to the legal department at headquarters. • Envisioned and created, an accurate and efficient maintenance of personnel security files

Key Responsibilities: Managed and participated in all functions involved in the administration of property control program activities Monitored property administration activities to ensure accountability of property is in accordance with appropriate regulations and company policy. Oversaw the development and implementation of property administration policy, processes and procedures to ensure efficient operation of the department. Supervised operations to ensure deliverables are prepared accurately and delivered timely. Succeeded in audits including internal, external, customer, and government. Interacted frequently with internal staff and external representatives. • Managed and administered aircraft logistics and property control program activities to ensure continual accountability of company, government, or associate contractor, property and assets in accordance with applicable corporate policy or government regulations • Planned, developed, and published aircraft logistics policies and procedures for continuous improvement of standard logistics processes, such as the iterative process of supportability analysis to influence system design and development in the areas of maintenance, troubleshooting, personnel, training, technical manuals, facilities, support equipment, operation, and disposal/recycling Point of contact of system in support of deployment operations. Maintained property accountability records and determine condition and arranges disposal of surplus or obsolete material or equipment • Managed the overall maintenance and related support activities to assure timely, effective and complete logistical support of government programs. Administered rigid safety and security program within the aircraft logistics organization • Cultivated relationships with potential users of government furnished equipment and assisted in negotiating transfer of equipment • Participated in engineering studies and analysis of proposed modifications related to government property, machinery, and tools. Supported property audits, developed, recommended, and implemented property administration policies • Created property records and maintained records of movement, transfers, shipping etc. from acquisition to final disposition • Assisted units by providing guidance and performing staff assistance visits to identify, correct, and assist with deployment oriented problems; reviewed deployment assessment capabilities with unit commanders to ensure that required deployment training is being conducted; briefed movement of equipment during deployments

Key Responsibilities: Provided strategic guidance for export and import licensing and compliance on all export and import operations matters. Accountable for developing licensing strategy for major international pursuits. Assured operational compliance of all areas related to the export and import of technical data, services and hardware. Prepared and managed licenses and agreements that are necessary to support the business. Liable for assisting the planning, scheduling and routing imports and exports, including monitoring the flow of traffic to/from foreign destinations, ensuring related customer service, brokerage and customs transaction compliance. Ensured compliance with domestic and foreign regulations governing the shipment, receipt and documentation of imported/exported products. • Forged a partnership with the newly created compliance group and manager to research and analyze data from official sources in order to determine proper product classifications (HTS and ECCN), valuation, and compliance with international trade regulations • Prepared and reviewed documentation for international orders importing/exporting from USA and overseas, to include suppliers, customers, vendors, and inter-company locations • Worked with the compliance manager to develop and execute special departmental projects • Oversaw logistical aspects of product supply and distribution internationally with support daily transportation requests and ensure timely shipment of freight • Made technical presentations weekly to new hire employees for the purpose of disseminating information in relation to contractual obligation and import/export regulations and violation ramifications • Identified import/export issues and may provide leadership in developing solutions • Assisted with export licensing activities

Key Responsibilities: Enabled the organization to manage and automate the contract lifecycle by capturing and managing contracts, contract deliverables requirements, project milestones and deliverables (Contracts Data Requirements List (CDRL) Supplier Data Requirements List (SDRL), and Data Item Descriptions (DIDs) in document production and editorial review of civilian and DOD/MIL-STD environment. Understanding of Work Breakdown Structures (WBS) and application in managing contract deliverables requirements and leveraging this information in product information while maintained metrics tracking technical deliverables, workflow, change management, requirements management, scheduling and cost management capabilities, established an end-to-end solution for managing all of the crucial aspects of the contract lifecycle. Monitors and analyzes patterns of problems with the project and confers with support resources to determine if remediation is necessary. Support the change management process for programs. Coordinated and documented all change activities with the client, project managers and support staff. Supporting research to synthesize information from multiple sources into a cohesive, easy-to-read, and persuasive final product and input into scheduling, Gantt charts, tracking project tasks and milestones, work performance completion and reporting. • Reviewed documents received for appropriate identifiers, dates, privacy statements, and classification markings ; ensured documents remain legible and readily identifiable ; confirmed deliverable and non-deliverable documents and media are logged, catalogued, and stored; reviewed documents against the appropriate Data Item Descriptions (DIDs); offered a method for uniquely identifying and marking documents and records. Issues documents and drawing numbers; notified program members of document updates, deliveries, and web site updates; delivered documents and records in the appropriate media, e.g., disk, hard copy, electronic file, as defined in the contract • Implemented step-by-step troubleshooting process to capture CDRL requirements per each contract held at regional facility • Revitalized the process of supporting Contract Data Requirement Lists (CDRLs) and other project and contract-related documentation • Responsible for business meeting contractual obligations, which resulted in earning over $100+ million; cultivated a process to schedule, format, and delivered documentation on a timely basis; served as the department’s point of contact of any computer related issues; ranging from hardware to software • Observed laws, regulations, and other applicable obligations wherever and whenever business was conducted; devised plans to update a variety of confidential and sensitive electronic and/or hard copy reports and records for a variety of parties, which may require independent interaction with management, customers, vendors or agencies in a timely basis. • Coordinated data requirements with various organizations and personnel to provide technical data support ; determined the data requirements necessary for effective life-cycle support of assigned programs • Incorporated technical data requirements in new or revised technical manuals, engineering drawings and technical data packages of assigned system’s service life; reviews technical data packages for accuracy and completion to support contractual obligations

Key Responsibilities: Aided in the preparation of contractual provisions and the administration of contract proposals. Developed contract documentation and negotiation for procurement packages such as Performance Work Statement, assisted in Source Selection Plan, Contract Data Requirements Lists (CDRLs), defined requirements, researched opportunities and reviews to ensure compliance with FAR/DFAR, DoD 5000 series guidance with understanding of the Uniform Commercial Code (UCC). Support Request for Proposal (RFP) reviews, proposal preparation, proposal/pricing review, and contract reviews. Supported the management and execution of Contract Administrator functions, analysis, reporting and execution of both program contracts for DoD Customer Contracts. Supported the implementation of policies, procedures, and standard practices to develop proactive plans to ensure contract activities achieve desired objectives and timetables. Examined all statements of work revisions and discuss the ramifications with management. Developed and maintained good working relationships with clients, company personnel, architects, contractors, consultants, and other vendors. Position the company to obtain additional work from assigned clients. Prepared bid documents for Request For Information (RFI) and Request For Proposals (RFP). Prepared invoices for accuracy prior to submission to the government and customer for payment. Prepared information to management by assembling and summarizing data; preparing reports; making presentations of findings, analyses, and recommendations. Liaison for financial aspects between government/customer. • Contributed to proposal activity by providing assessment and interpretation of contract data requirements as well as cost information • Participate in proposal review process including defining Hamilton Sundstrand’s data rights position for military customers; Provide supportive role in contract negotiations • Participated in planning, budgeting and management of programs to meet business goals • Initiate and prepare integrated data schedules in accordance with customer requirements • Ensured clarity, completeness and enforceability of customer contract requirements; Enforce discipline in tracking, fulfilling and managing contractual obligations • Interpreted terms of a contract and administrate delivery of product • Advocated planning, budgeting and management of programs to meet business goals

Key Responsibilities: Responsible for contract administration and support, proposal preparation and customer contact activities to provide for proper contract acquisition and fulfillment in accordance with company policies, legal requirements and customer specifications. Analyzed markets and conditions, developing contracts, soliciting proposals from private and public suppliers, proposed costs and repair prices, negotiating contract terms and conditions, as well as administering contracts. • Streamlined and enhanced work processes and improve overall service delivered on and off the J. D. Edwards (Enterprise Resource Planning (ERP) software), One World (PeopleSoft), and STARS databases • Demonstrated an exceptional standard of quality, which involves initiative, attention to detail, organization, thoughtful analysis and problem-solving • Worked closely with Environmental Control Systems shop in coordination of fan repair • Monitored hardware in the shop to assure turnaround time met and exceeded contractual expectations; reconciled sale quotes to customers • Prepared order entry forms and conducted inventory control and tracking of customer shipments

Key Responsibilities: Assisted in the administration of federal, state and institutional student aid programs for a diverse population of undergraduate and graduate students. Conducted financial aid counseling and processing services. Conducted financial aid information sessions and assists prospective and current students with completion of their applications through the online student finance application system. Informed students on available funding in accordance to their needs assessment, as well as communicated with loan co-signers when necessary. Tracked student progress on financial aid packages. Contacted outside agencies regarding students’ eligibility for assistance. Verified and collected student aid reports from active students using the online student finance application system verification edits. Determined eligibility for and tracking of Federal Work-Study awards. Conducted entrance and exit interviews with students, advising them of repayment schedule calculations. Contacted students to advise them of impending delinquent loan status. Assisted with the management of electronic processing, originating, and transmitting Federal Pell Grant records to COD, use of EdConnect and Banner Software. • Maximized computer knowledge to be the department’s point of contact of hardware and software related issues • Reviewed, verified, and assessed applications and support documents in accordance with established guidelines to determine financial aid eligibility • Drew in approximately $3 million of Title IV funds • Provided information to students and families regarding their options for obtaining financial aid and explained the process for requesting aid, and the eligibility requirements for receiving and maintaining aid • Processed and accounted for loans, promissory notes, and/or other types of financial assistance that monitored expenditure to budget and, as appropriate, reconciled ledgers