Edwin Gregory: in Scottsdale, AZ

Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes. Organized special events in the restaurant, including receptions, promotions and corporate luncheons. Correctly calculated inventory and ordered appropriate supplies. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity. Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Provided base level IT support to non-technical personnel within the business. Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Resolved problems with malfunctioning products. Managed call flow and responded to technical support needs of customers.

Supervised full time ticket services representatives and as many as 50 part time/temp employees during NASCAR and NHRA events. Solved unresolved customer issues. Strong leader of customer support staff. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Assisted with cultivation and development of very successful fundraising program. Built strong relationships with local business and instituted program to benefit youth hockey. Expanded team reach to markets never before approached. Planned and coordinated a Marines vs. Navy hockey game in conjunction with the San Diego Armed Services YMCA.

Created and developed group specific programs to enhance overall team sales effort. Instrumental in design of season ticket and marketing collateral. Assisted in Community Relations, Public Relations on game days in addition to my sales responsibilities. Exceptional interpersonal skills expressed through telephone sales and during presentations.

Hired, trained and scheduled full and part-time sales associates. Provided exceptional customer service by determining customer needs then offering suggestions. Demonstrated ability to remain calm, professional and persuasive even during potentially tense situations.