Efenel Barker: in Los Angeles, CA

Click to edit position description• Manage risk associated with customers/businesses to accept and process checks or payments, • Work the chargeback and collect a debt from the customer or business. • Handle intense calls – difficult situations- resolve merchant’s problems to get the customer back on track • Speak with customers in calm manner and resolve their issues such as the money being on hold: - ex: Customer processes 30K in payments, we hold that money and we do not pay if there is risk such as… their current account info is not valid (ie checks bounced back, credit cards maxed out etc). The rep must manage expectations – and not give out every detail of the process but talk the customer through gently so that it is not escalated. Sometimes the rep will have to close accounts and that can be difficult for the customer to hear. • Balances in and outbound calls to ensure we are meeting service level goals and providing the best customer experience • Detail oriented, properly document and create customer call notes in a computer system using multiple screens of data

CDRN Specialist • I process Cardholder Dispute Resolution Network (CDRN) requests • I process cases in My C and correctly assign them to its queue • In charge of refunding Ethoca alerts and submit the to issuers • I issue refunds for Portal clients • I escalate CDRN cases that have problems to the appropriate departments and resolve the problems • Manual Recording-manually recorded data that cannot automatically be imported from different sources such as Spokeo, Instant Checkmate and Zoosk • Determine daily case volume and report it to my Team Lead • Chargeback Representment- Dispute chargeback on behalf of the merchant • Data Importing- Imports Data from processing company, card issuers or any third part company that deals with the merchant • Manual Recording-manually records data that cannot automatically be imported from different sources • Document uploading- uploads document directly to the processors to dispute chargebacks.

Click to edit position descriptionProcessed merchant’s applications for Swipe Payment Solutions (a financial services data management/processing company) Reviewed merchant's application, check business information, and supporting documents to make sure they will get approved. Ran merchant’s credit report. Managed House Accounts. Assist 400 in house accounts with their credit card transactions. Downloaded software to the credit card terminal In charged of all non-monetary changes and updates such as bank account change, business name changes, closing accounts etc. Data entry for merchant's application. Data entry for merchant’s credit card terminals (front end). Respond to customer service inquiries such as batch reporting, forcing transactions, issuing refunds. Organized back up files in the filing room Answered and directed calls from a multi line phone Mailed checks for agents and office bills