FREDERICO LOUREIRO: LEAD COORDINATOR - Foot and Ankle T&E in Salt Lake City, UT

Ensure that our final customer (patient) have the best quality service and experience.

* Ensures the timely processing of kits/sets in the hub, checking in sets, verifying completeness, * Restocking, creating new kits from sterile implant skus, and other basic set maintenance. * Function with minimal supervision to ensure that workflow is uninterrupted and that all customer requirements are met within the functional area. * Use the company system to receive, inspect, replenish both implant and instrument kits. * Inspection Process ensuring kits are delivered complete and ready for surgery (customer service focus). * Cross Train Hub Coordinator positions. * Controlling inventory using available system tools to ensure accuracy for implants and instrument sets (set and lot number level) in hospital consignments, rep trunk stocks, and in office(s)/storage locations. * Maintaining appropriate inventory levels (both implants and instruments) to meet the needs of the territory while adhering to company days on hand and turn objectives. * Oversee and responsible for training employees; planning, assigning, directing work and providing leadership daily to employees within the Hub area. * Assuming coordinator position when need it. * Traveling to other Hubs to assist when need it.

* Transfer finished goods inventory from manufacturing and receiving to warehouse locations for order * fulfillment. * Monitor and segregate finished goods inventory that are placed on hold daily. * Facilitate transfer requests to and from offsite storage by generating reports through ERP. * Perform cycle counts, reconcile inventory variances and submit for completion. * Reconcile inventory discrepancies by investigation prompted by customer service inquiry and SFDC * reports. * Perform random location audits for inventory accuracy and maintenance. * Monitor and account for inventory in temporary transit locations to ensure proper inventory transfer * is completed. * Generate reports and complete special projects as assigned. Provide performance reports as * necessary. * Acquire and maintain a clear understanding of the technologies utilized in Illumina's products, parts, * and services. * Establish and maintain cooperative relationships with all departments contacted during work. * Interacts with vendors and colleagues in Manufacturing, Production Planning, Customer Service and finance to reconcile inventory variances. * Support picking, packing and shipping of material for order fulfillment by using scanners or by manual methods.

* Hire and train new hourly employees on tasks and procedures ranging from basic to advanced. * Maintain food-service inventory by monitoring and replenishing supply. * Promote sales and marketing using different methods. * Ensure customer satisfaction by being very attentive to feedback and making changes based on * suggestions or complaints.

* Managed shipments from the very first step at the origin to the customer door at the destination * Provided customers with detailed, programmed information from the collection, customs clearance, * air and sea shipment, and arrival of orders at the final destination * Worked with agents on all continents, especially Asia and U.S * Maintained an excellent relationship with the customers by providing a precise follow-up on the * process * Frequently visited customer production sites to discuss shipment methods and provide customized optimal solutions

* Traveled to client sites to evaluate electrical consumption and electrical structure situation * Employed 50% of time at customer sites for data collection and or follow-up visits * Collaborated with engineering team to compile preliminary findings and report to the specialists * Participated in meetings between engineers, CEOs, and customers * Provided analytical support and presented proposals to clients