Gabriella Agyarko: in Toronto, ON

? Answer incoming calls and emails to address customer questions, requests and issues. ? Advise customers on how to successfully leverage the product/service based on their unique needs. ? Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise. ? Proactively work to identify and correct customer issues, resolve customer complaints and concerns, and coordinate with other staff and departments as required. ? Work with other team members to ensure a cohesive unit and consistent high level of service. ? Ensure positive and effective relationships are maintained with customers