Gabriella Lee: in Denver, CO

• Organized pre-opening setup, implementation of reservation system, revenue strategy planning, creation of marketing tools, development of banquet menu, and building social media presence. • Developed key relationships and secured preferred hotel status with more than 85 local businesses to produce more than $1.5 million in business travel revenue in 2019. • Actualized over $3 million in total room revenue in 2019. • Executed 200+ corporate and social events, which produced over $700,000 in catering revenue, and $1 million in group room revenue. • Managed sales and catering process from lead generation, contract signing, and day-of catering services. • Lead trainer for reservation systems Opera and SynXis, providing on-going assistance to the Front Office, Sales, Food/Beverage, and Accounting teams. • Created and managed The Woods' (restaurant located in The Source Hotel) social media accounts with more than 1k followers, arranged all photo shoots, and brand imaging. • Led and managed all day-to-day tasks related to the corporate sales function with a focus on building long-term, value-based group customer relationships that enable achievements of property sales objectives. • Built and maintained strong relationships and communication with clients to ensure satisfaction through the entire event process including pre/post event meetings.

• Worked directly with the client to set expectations and to ensure all needs are met prior to the event. • Checked daily banquet event orders and event lists and verified changes. • Served as a liaison between clients and all departments to ensure a successful program. • Handled any unexpected needs or requests by the client and communicated any and all changes made by the client to proper departments, including Conference Managers. • Checked meeting rooms and ensured that all signage is correct and in appropriate locations. • Double checked banquet event orders for proper room set up, AV set up and called the appropriate department to make corrections as needed. • Inspected property for any potential safety risks or untidiness. • Assisted sales team with banquet event orders, event coordination and room turnovers. • Created event signage, banquet menus and weekly newsletters. • Assisted guests with shipping and printing in the business center. • Coordinated deliveries from the mail room in an expeditious and timely manner.

• Completed each transaction in a quick and efficient manner. • Greeted each customer and assisted with questions, needs and purchases. • Styled for social media accounts, website and blog photo shoots including the July 2014 - SOL SUMMER LOOKBOOK. • Prepared physical inventory counts and setup merchandise on the sales floor.

• Styled visual window displays daily. • Provided manager support by assisting in physical inventory counts and organizing the merchandise as needed. • Created a sales environment that enhanced the buying experience by engaging with customers and completing each transaction in a quick and efficient manner.