Geovani Munoz: in Moreno Valley, CA

• Coordinated efficient incoming and outgoing product movements, as well as successful merchandising strategies. • Addressed and resolved escalated customer complaints and worked to restore satisfaction. • Provided consistent feedback and training to empower team members in confident and personable service-delivery. • Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands. • Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue. • Ultimately made the largest increase in the company for the Holiday season.

September 2019 • Worked with the management team to discuss plans, expectations, and communal support in decision making. • Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand. • Was a mentor to new and current staff members to contribute to the store's positive culture. • Recognized, acknowledged, and rewarded outstanding work performance to keep the team driven and to cultivate a positive atmosphere within the workplace. • Educated customers about the brand to incite excitement about the company's mission, values, and quality.

• Became the youngest and fastest key holder in the store. • Took pride in the company and exemplified that through my work ethic. • Actively looked for ways to improve and made genuine customer relationships that helped the company for years to come.